Retail Sales Coordinator at Kenya Builders & Concrete Co. Ltd

Key Duties/Responsibilities:
Communication and Coordination:

• Serve as the primary point of contact for internal and external inquiries related to sales activities.
• Facilitate communication between the Retail Sales Manager, Telesales Team Leader, Counter Sales Leader, Retail Outlets, and Sales Admin Team.
• Coordinate meetings, conference calls, and other communication channels for effective team collaboration.

Sales Support:

• Assist in preparing sales presentations, proposals, and contracts.
• Maintain accurate and up-to-date records of sales activities including customer interactions, sales orders, and contracts.
• Support the sales team in managing customer accounts, resolving issues, and responding to inquiries.

Data Management and Analysis:

• Maintain sales data from the ERP and CRM systems, ensuring accuracy and data integrity.
• Generate sales reports and analytics to provide insights into sales trends and performance.
• Assist in analyzing market data, competitor activity, and customer feedback to identify opportunities.

Administrative Support:

• Provide administrative support to the Retail Sales Manager and sales team, including scheduling meetings and preparing reports.
• Assist in preparing sales-related documents such as contracts, price lists, and promotional materials.
• Coordinate logistics for sales events, trade shows, and customer visits.

Customer Service:

• Serve as a point of contact for customer inquiries, providing timely and professional responses.
• Collaborate with the sales team to ensure high customer satisfaction.
• Address customer concerns and escalate issues appropriately.

Key Outputs/Deliverables:

• Accurate data on customer information and sales orders for Retail Management and the team.
• Timely and accurate sales reports.
• Weekly sales plans for all team members as approved by the Retail Manager.
• Tracking sales activity with Telesales, Counter Sales, and Retail Outlets; preparing summary reports.
• Checking accuracy of quotations, invoices, and local purchase orders.

Academic and Professional Qualifications

• Diploma in Business Administration, Engineering, Science, Finance, or related field.
• At least three (3) years of experience in sales.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.