Roving Service Mapping Officer at International Rescue Committee

Job Overview

The Country Program is seeking a Service Mapping Officer to be based in Hagadera under the direct supervision of the Senior Editorial Officer and will support the Signpost teams in Hagadera, Nairobi, and Kakuma refugee camps. The Service Mapping Officer will ensure the service mapping on the assistance and the services provided by local, national, International National Organizations (INGOs) and United Nations agencies is updated and shared with the teams in Nairobi, Kakuma and Hagadera to publish regular up-to-date and accurate information. This will include the crafting and application of referral and service mapping mentorship and contribution to report writing, and capacity-building activities as requested.

Major Responsibilities

• Identify service providers through field visits, information from field teams, meetings, working groups, desk research, social media, and surveys.
• Create services destined for a map with pins and list of services.
• Collaborate with the Signpost Product manager and the Signpost service mapping working group to improve features and identify bugs/issues with the service mapping Content Management System.
• Conduct regular briefing and supervision of the moderators on quality referrals and provide mentorship and mentoring as the need arises, to ensure timely follow up on referrals.
• Update information in online and offline service maps and referral directory on a regular basis and share with moderators and senior editorial officers.
• Update referral pathways regularly, connect with local, national, International National Organizations (INGOs) and United Nations agencies on referral pathways.
• Supervise referrals, develop, and implement action plans to address emerging referral gaps to improve capacity of staff to conduct safe referrals to relevant service providers.
• Contribute to the design and implementation of information campaigns to determine program impact.
• Equip Julisha.Info moderators with updated information on available humanitarian assistance, services, referrals, and emerging information.
• Contribute to report writing, proposal and content development in line with Julisha.Info objectives.

Qualifications

• Diploma/Bachelor’s degree in a relevant field (e.g., Communications, Public Relations, Social work, Sociology, Psychology).
• Approximately two years of relevant experience, including one year implementing humanitarian protection programs.
• At least one-year proven experience in web content management; writing or publishing.

Demonstrated Skills and Proficiencies

• Strong report writing and presentation skills.
• Web content management.
• Partner engagement, facilitation, and training skills.
• Working with forced migrants (refugees, asylum seekers) and refugee hosting communities is an added advantage.
• Superb English language skills both oral and written.

Preferred experience & skills

• High level of familiarity with coordination mechanisms, protection norms, standards, and understanding of protection as central to a humanitarian response.
• Excellent verbal and written communication skills, with an ability to be clear and concise in all communications.
• Strong organizational and partner leadership skills; ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Work both independently and in a multifaceted, cross-functional team.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.).
• Demonstrated ability to work effectively with partners at all levels.

Working Environment

• Position is based in Dadaab with occasional travel to Kakuma and Nairobi.