Sales Account Manager at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and pro-active Sales Account Manager of Sales department responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Sales. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Follow all company policies and procedures; protect company assets.
• Set up, monitor and control the exchange information of all employees according to the Brand Standards.
• Monitor and work with the Digital marketer to update the website’s content including the email signatures.
• Actively searching and negotiating new agreements for online and print requirement for the hotel.
• Ensure that maximum content and imagery are available on the hotel’s websites.
• Maintain and promote a team work environment with effective and clear communication amongst co-workers and the sales team.
• Work with the management team to create and implement a sales plan addressing revenue, customers and the market region surrounding the Hotel.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales SOPs.
• Follow and track company cross-sell initiatives.
• Assists with the development and implementation of promotions, both internal and external.
• Plan & Execute Trade/ Industry fairs, activations to increase sales revenue of the Hotel.
• Working alongside the digital marketer to maintaining the Social Media accounts according to the guidelines and manuals.
• Work with the team to create and develop online marketing opportunities to increase Loyalty to the brand and the hotel while driving traffic to the websites and improving the booking conversion rates.
• Monitor and maintain mobile websites, apps when required.
• From a Graphic Design point of view, be involved and give recommendations and ideas for all innovations and improvements
• Provide critical analysis of strategies, room's statistics and demand factors.
• Conduct competitive and demand analysis.
• Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.
• Attention to detail and organizational skills are a must.
• Effective time management skills and ability to prioritize work.
• Strong Microsoft Office skills & design software.
• Be involved in ensuring the Hotels reputation is well maintained.
• Analyzes independently and determines whether hotel is effectively marketing itself across electronic channels.
• Attend Weekly Sales Meeting to maintain communication of strategies and need periods.
• In general, perform any other duties might requested by General Manager.
• Monitor & Assist in the preparation of training materials including branding and visuals according to Royal Tulip Canaan Standards.

Your experience and skills include:

• Bachelors/Diploma Holder in Sales Management /any other related qualifications.
•  5 years working experience with a minimum of 2 years’ experience within the hospitality environment
• Command of English, both written and oral
• Proficiency in Microsoft Office Software:  Word and Excel
• Good interpersonal skills