Sales Coordinator at Accor

The Sales Coordinator supports the Sales & Marketing team in achieving revenue goals by providing administrative, clerical, and customer service support. The role involves coordinating sales activities, preparing reports, managing client communication, and ensuring smooth execution of sales processes.

Key Responsibilities

• Provide administrative support to the Sales & Marketing team, including handling correspondence, proposals, contracts, and reports.
• Coordinate appointments, meetings, and travel arrangements for the sales team.
• Maintain and update client databases, contact lists, and CRM systems.
• Assist in preparing sales presentations, proposals, and promotional materials.
• Handle incoming inquiries (phone, email, walk-ins) and direct them to the appropriate sales manager.
• Support the organization of site inspections, familiarization trips, and client events.
• Coordinate with other hotel departments (Reservations, Banquets, Front Office, F&B) to ensure seamless service delivery for group and event bookings.
• Track, compile, and distribute sales-related statistics and performance reports.
• Follow up on leads, tentative bookings, and contracts as directed by sales managers.
• Support execution of sales campaigns, promotions, and trade shows.
• Maintain organized filing systems (digital and physical) for contracts, agreements, and client records.
• Perform other duties as assigned to support overall sales and revenue goals.

Qualifications

• Diploma or Degree in Business, Sales, Marketing, or Hospitality Management.
• Minimum 1–2 years’ experience in an administrative, sales, or customer service role (hospitality experience preferred).
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Proficiency in MS Office (Word, Excel, PowerPoint) and hotel CRM/PMS systems.
• Ability to work under pressure in a fast-paced environment.
• Positive attitude, teamwork spirit, and high degree of professionalism.