Sales Executive Assistant (Nairobi, Kenya) at Harleys Limited

The incumbent will spearhead and support sales execution and maturation from the office, serving as the key link between the field team and the office support team to ensure that quotations, tenders, invoicing and general liaison with other departments run smoothly.

KEY RESPONSIBILITIES

• Sales Support and Coordination: Manage the office team, overseeing the quotation, tender and invoicing processes.
• Product Development: Work closely with the Sales Manager to advise and provide guidance on the appropriate items (equipment/consumables) to quote for various enquiries based on specifications, including items that do not fall within a specific category or are classified as general items.
• Stock Movement: Closely monitor fast-moving items, track stock level thresholds and provide regular updates to the Sales Manager. Assist with the preparation of demo and sample requests in adherence to the SOP.
• Front Office Liaison: Assist walk-in clients by managing their enquiries and addressing their needs, either through direct execution or by channelling and linking them with the Sales Manager or Product Specialist.
• Enquiry and Order Management: Respond to client phone calls, process product replenishment requests, and resolve shipping or billing concerns relating to sourced items and items pending invoicing.

 QUALIFICATIONS & EXPERIENCE

• Excellent verbal and written communication skills to interact effectively with healthcare professionals, administrative teams and internal sales teams.
• Familiarity with CRM platforms, as well as various accounting and office tools.
• A Bachelor of Science (BSc) in a medical-related field will be an advantage.
• A minimum of 3 years of experience in a similar role or demonstrated familiarity with the operations and processes relevant to the role, including tendering, procurement, hospital equipment, inventory management, local and international suppliers, and quotation management.
• Strong multitasking skills with the ability to manage inventory, track sales leads, and handle high volumes of communication.