Sales & Relationship Representative at Stima Sacco

Job Summary

• Responsible for developing new business prospects and interacting with existing Members to increase sales of the Society’s products and services.

Key Tasks and Responsibilities

• Identify, monitor and maintain customer base through efficient interactions and analyzing any changes in Members’ needs.
• Coordinate with potential Members to understand individual Member requirements and
• recommends plans to ensure achievement of all objectives.
• Develop financial strategies and plans and recommend specific products to Members.
• Evaluate potential members’ requirements and determine qualified leads through efficient networking and cold calling.
• Develop and maintain relationships with business owners, individuals, corporate executives and influential personnel with Members.
• Participate in various outreach events such as member education and product campaigns.
• Conduct door-to-door direct selling to obtain new Members and retain the existing ones.
• Seek customer feedback on the Society’ products.
• Manage all communication between Members in their portfolio, provides excellent customer service and resolves any Member issues.
• Administer Member queries on the Society’s products and manage effective resolution of all customer complaints in their portfolio.
• Establish and maintain member relationships.
• Create and implement innovative acquisition campaigns to deliver the member growth strategy.
• Create member accounts and ensure relationship management.
• Ensure compliance with Know your customer and due diligence.
• Achieve the set individual targets in terms of numbers and value.

PERSON SPECIFICATIONS

• Ability to communicate.
• Report writing skills.
• Numeric skills.

Academic Qualifications

• Diploma/Higher Diploma in Sales, Marketing or a relevant field

Experience

• 0– 3 years’ relevant experience