Sales Representative - Agronomist at Reeds Africa Consult

Overview

• To support daily counter sales operations, drive business development initiatives, and ensure excellent customer service by engaging walk-in and online clients, processing orders and quotations, and managing merchandising. The role also plays a critical part in customer satisfaction, revenue growth, and promoting Ciira Agrovet's Agronomy solutions and products.

Job description

• Counter Sales Operations and Customer Support
• Attend to walk-in clients and ensure a welcoming customer service experience.
• Process daily counter sales transactions and ensure cash and pay bill details are accurately recorded for reconciliation.
• Maintain cleanliness of the sales counter and shelves.
• Conduct regular merchandising by arranging shelves to ensure visibility and accessibility of products.
• Support issuance of products during high-traffic periods at the shop.

Business Development and Client Engagement

• Follow up on dormant accounts and support reactivation through targeted initiatives.
• Respond to customer Request for Quotations (RFQs), tenders, WhatsApp, emails, and phone queries promptly.
• Raise invoices for corporate clients and coordinate with Accounts for processing.
• Promote and cross-sell Agronomy and agricultural solutions based on client needs.
• Act as Agronomy expert by advising customers on product application and animal care, where applicable.

Order and System Management

• Process orders efficiently in the system and forward approved Purchase Orders to Accounts.
• Use the ERP/Point-of-Sale system to manage inventory movement, invoicing, and client tracking.
• Track and manage stock movement on the shop floor in coordination with the Inventory Team.

Customer Satisfaction and Retention

• Maintain high standards of customer satisfaction by resolving issues and following up on complaints as quickly as possible.
• Encourage customer feedback and implement service improvement suggestions.
• Record, measure, and report customer satisfaction levels monthly.

Requirements

• Diploma or Degree in Sales, Marketing, Agribusiness, or Agronomy Science.
• 2+ years of counter sales or front-desk sales experience in agrovet or Agronomy retail.
• Knowledge in animal health products is a strong advantage.