Sales Team Leader at Rentokil Initial

Requirements

A vacancy has arisen for Sales Team Leader in our Kenya business, to be based in Nairobi

The purpose of this role is;

• To provide leadership and focus for Sales colleagues in order to create an effective sales force, achieve or exceed budgeted sales into a new and existing customer base.
• To achieve and improve on retention levels in the customer base and improve on this trend.
• To effectively recruit and develop and retain sales talent.
• Control and manage budgeted and unbudgeted sales expenses.
• Introduce innovative ways of selling new business.
• Motivate sales colleagues to achieve high sales targets
• Ensure that the Branch is staffed appropriately at all times and a bench of sales talent is developed for each territory
• Communicate job requirements to all sales colleagues, ensure that these basic requirements are met and that sales colleagues are held accountable for their job responsibilities.

Your day-to-day responsibilities will include:

• Turnover growth through gross sales, price increases and jobbing revenue, better than budget.
• Effective management thereby ensuring the development and retention of quality sales colleagues.
• Inspirational Leadership
• Be hands-on, ensuring that infield training with all sales colleagues is being implemented on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues' abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.
• Accurately identify appropriate action plans to ensure development of all colleagues.
• Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
• Conduct Weekly 1on1 meetings with all sales colleagues to understand development requirements. Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
• Using excellent coaching skills ensures sales colleagues are developed, mentored and developed.
• Using individual performance ratios, agree to targets and objectives with all reports.
• Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
• Ensure appropriate training is delivered, reviewed and implemented.
• Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
• Assist and be responsible (with the SC’s) for all 1st yr terminations, ensuring 24hr response rate and full and accurate feedback to the business
• Drive “unpaid since inception” list and assist with financial queries
• Manage the vehicle fleet ensuring all vehicles are safe and clean at all times - monitoring service schedules and safe driving practise
• Ensuring all company H&S regulations are adhered to at all times and the “everyone goes home safe” campaign is reinforced continuously
• Monthly meetings with the regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
• Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
• Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
• Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
• Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
• Weekly meetings with the branch manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
• Weekly forecast meetings are held with branch manager to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of DSP/SOLO and the pipeline document.
• Drive cross divisional leads
• Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
• Hold regular quarterly sales and service meetings to recognise excellence across all divisions.
• Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
• Analyse service delivery in constructive communications with Service Manager.
• Assist sales colleagues with preparation of proposals and presentations to board level.
• Initiate and coordinate development of action plans to penetrate new markets.
• Ensure that follow up is completed and effective communication with service takes place.
• Ensure that effective recruitment and selection is achieved by complying with best practice and the divisional sales recruitment policy.
• Invest energy and motivation of staff and create a “customer service” culture.
• Drive all divisional and national reward and recognition schemes.
• Develop effective communication between the functional management team.
• Be aware and report any significant changes and competitor activity

Do you have what it takes? If you want to be considered for this role you will need:

• Relevant Tertiary Education advantageous in a business field
• 3 to 5 years experience in sales management.
• Customer Management / CRM experience.
• Leadership/Supervisory experience
• Valid Code driving licence
• Proficient in English & Swahili - written and spoken
• Related leadership experience
• Leaderships skills
• Customer Care experience
• Strong negotiation skills
• Persuasive
• Strong ownership & responsiveness
• High energy levels (action orientated)
• Self confident/assertive/passionate
• Problem solving skills/solution driven
• Strong demonstration of the values of service, relationships and teamwork
• Be self- motivated and display a high energy level
• Excellent planning and organisational skills
• Team player with a collaborative style
• Demonstrates the ability to take the initiative
• Highly developed communication skills (written / verbal / non-verbal)
• Ability to form strong customer relationships at all levels