Sales & Ticketing Agent-Kisumu at Jambojet

Role Purpose Statement:

• Under the general guidance of the Sales Supervisor, the Sales and Ticketing Agent is responsible for delivering exceptional customer service, driving sales, and supporting customer retention. The role involves processing flight bookings and transactions accurately, offering the best available fares, managing customer interactions professionally, and promoting Jambojet products and services to enhance revenue and strengthen customer loyalty

Key Responsibilities:

• Proactively offer the best available fares, generate sales, and ensure 100% accuracy in fare quotations and revenue collection.
• Meet and exceed individual and station sales targets by effectively upselling and cross- selling Jambojet products and services.
• Engage and support prospective and existing customers to build loyalty and contribute to long-term business growth.
• Provide accurate information on flight schedules, fares, promotions, and travel requirements to support informed customer decisions.
• Assist customers with queries related to bookings, cancellations, refunds, and other ticketing services in a timely and professional manner.
• Handle customer complaints and feedback courteously, ensuring prompt and satisfactory resolution to maintain a positive brand image.
• Perform accurate daily reconciliation of sales returns, maintain up-to-date records and reports, and aim for minimal or zero reservation-related OTIs to demonstrate operational accuracy.
• Work collaboratively with other departments to ensure a seamless and positive travel experience for customers.
• Safeguard company property at the sales office and comply with all Occupational Health and Safety (OHS) and company security policies.
• Contribute ideas to improve products, processes, and customer experiences, and participate actively in company initiatives that support a culture of innovation.
• Participate in ongoing training and development programs to enhance skills and stay updated with industry and system changes.

Qualifications:

• Education: Minimum of a Diploma in Travel and Tourism or Related Discipline. Diploma in IATA/UFTAA Foundation or Consultant Level is a plus.
• Experience: Minimum of 1 year experience in airline or travel agency fares and ticketing is preferred.
• Certifications: Relevant industry certifications. Membership to professional bodies is an added advantage.