Samsung Phones and Device Technician - Nairobi at Brites Management

Duties and Responsibilities

• Receive, diagnose and repair devices
• Prepare an estimation of cost of repair as and when required.
• Carry out all repair procedures in line with Quality and Environmental guidelines.
• Ensure quality is always implemented and maintained throughout the repair cycle – champion brand values at all time.
• Regularly make reports e.g. technical report, weekly report and other forms of communications on product problems, evaluations, issues, developments and improvements.
• Timely communicate to all concerned latest service and repair bulletin, news and information from Huawei and attend all trainings organized by Huawei Technologies ltd.
• Actively contribute to the Service Centre objectives at all times ensuring all key performance indicators and targets are achieved.
• Ensure software versions are updated as advised by the Service Centre Manager.
• Maintain a professional approach at all times.
• Maintain a clean and organized working area at all times.
• Uphold policy in relation to security and misuse of company property.
• Identify and meet the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
• Undertake any other duties that are relevant to the job as requested by the Service Manager.

Key requirements, skills and qualifications

• IT Diploma
• 2 years’ experience majorly on Samsung Phones
• MS office applications