SCM (Supply Chain Management) Support Specialist at Safaricom Kenya

Brief Description

Reporting to the Corporate Centre IT Lead, the position holder will be responsible for providing 1st line functional and technical support of Oracle Enterprise Resource and Planning system, specifically Supply Chain Management applications.

Responsibilities

• Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.
• Allocation of servers and computing resources to Data Engineers, Machine Learning operations Engineers, and other approved users.
• Responsible to provide support to end users of Oracle Application. This position requires both functional (Business Analysis/ Systems Analysis) and technical skills and experience implementing and supporting Oracle EBS.
• Understand business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives.
• Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members.
• Conceptualize, design, and document system solutions
• Perform System configuration in conjunction with guidelines setup by the IT organization.
• Support users of third party "bolt on" applications that 
• Work in conjunction with Oracle SCM.
• Communicate clearly and professionally with vendors, users, peers, and all levels of management.
• Adhere to the processes and policies defined by IT management.

Qualifications

• University Degree in Computer Science or any other Information Technology related discipline
• LINUX certification is an added advantage
• LINUX Scripting and basic administration
• Oracle E-Business suite training is an added advantage
• At least 2-3 years’ experience in a client server environment with two years SCM Application support experience
• Programming using PL/SQL and UNIX scripting
• Sound knowledge SCM Modules: Order Management, Inventory, Purchasing.
• Good knowledge of Oracle Fusion Cloud SCM