Sectional IP Network Engineer Nairobi & Central at HCS Affiliates Group

Our client, a leading telecommunications provider seeks a Sectional IP Network Engineer
Job summary/ Job purpose/ Role Intent:

• The Sectional IP Network Engineer–Field will be responsible for achieving MSAN network availability and customer uptime KPI’s through on-site power related maintenance for assigned MSAN nodes, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs.  He/ She will also be required to carry out Feasibility & Implementation, billing related disconnection and reconnection of ISDN & PSTN circuits at the MSAN level.  

Key Responsibilities

• Maintain consistent MSAN availability through proactive maintenance of the nodes power supply.
• Timely management of assigned MSAN & Switch power related faults and resolution within SLA. 
• Facilitation of key updates during the restoration journey to ensure customer is fully updated.
• Carry out Feasibility, Implementation and disconnection/reconnection of ISDN and PSTN circuits.
• Customer setup documentation. 
• Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
• Keep track of individual performance and suggest initiatives to improve.
• Monitor and track network costs and align with Finance. 
• Any other duty as may be assigned and or delegated by line manager. 

Principal Outputs for this role

• Work within the allocated monthly fuel limit.
• Provide Street MSAN power meter readings to finance by 20th of every Month. 
• 99.65% Average MSAN Availability for Nairobi MSANs for the Year.
• 90% of all Nairobi MSANs should be on target with regards to Power.   
• 90% of all Nairobi MSANs above 90% with regards to Power.     
• 80% of disconnected lines to be reconnected within 2 hours after payment of bills.
• Customer SLA management – 80% of all assigned provision & cessation cases to be completed within 24 Hours. 
• 80% of faults to be resolved within 4hrs. 
• Carry out routine maintenance on all the MSAN nodes on quarterly basis and provide power autonomy status and recommendation for each node. 
• Complete assigned Feasibility tickets within 24 Hours.

Qualifications- Academic and Professional

• Relevant Bachelor’s degree or Higher Diploma in Telecommunication and training in technology/ Engineering. 
• Proficiency in MS Office tools
• Valid Kenyan driving license

Experience

• 3-5 years working in Telkom industry.
• Strong organizational skills with a minimum of 1-2 years of relevant technical experience. within a large national network.
• The ability to plan and prioritise own and team’s work.
• Calmness under pressure.
• Ability to work as a part of a team.
• Continual Improvement.
• Depth/Breadth of expertise.
• Self-motivated.

Competencies/Skills

Technical Competencies

• Must have experience with hands on proficiency in installation and maintenance of power equipment.
• Knowledge of SIP and experience in working with SIP providers.
• Must have routing and switching experience with hands on proficiency in configuring Multivendor Routers and Switches.
• Cisco qualifications or any other IP Network certification.

Functional Competencies

Team Work 

• Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities

Innovation 

• Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a  climate in which new approaches are not only welcomed but also expected from everyone in the organisation to  continuously improve overall performance and generate new business ideas

Managing Risks

• Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of  potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business

Analytical Thinking

• Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning