Security Control Room Operator at Karen Country Club

Job purpose

The purpose of this position is to protect human life, the property, and assets of the Club through various security apparatus/surveillance equipment and instruments, control, secure, investigate and report various security matters.

Duties and Responsibilities:

• Operate and monitor all systems within the security control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedures.
• Liaise with the service providers and internal departments to ensure appropriate use of the security systems in place.
• Maintain/preserve all evidential records and witness statements to the standards acceptable in the rules of evidence.
• Record all events and actions taken in a clear, sequential, legible, and accurate manner in the occurrence book.
• Provide an efficient and courteous radio and telephone service while efficiently handling enquiries.
• Report equipment failure to the security shift in charge to maximize operations of the system.
• Work closely with the duty manager on security surveillance.
• Maintain a secure system for providing data in accordance with the laid down procedures.
• Timely provision of information required and monitor the CCTV system for any investigation, continuity, and admissibility of evidential material.
• Support the Chief Security Officer by providing/monitoring of the security systems maintenance as per the SLAs.
• Be aware and alert on matters health and safety in the Club.
• Conduct regular checks on all Security personnel through CCTV Cameras to ensure they are alert and carrying out their duties efficiently and effectively.
• Control access to the control room from unauthorized persons.
• Assist in conducting investigations and prepare accompanying investigation reports for various cases.
• Surveillance of activities in the Club to ensure no infringement of Club security policies and procedures.
• Maintain peace and order within the premises while dealing with offenders, trespassers, or difficult persons.
• Constantly update the Chief Security Officer on all matters of security interest to the Club and the department.
• Conduct regular and periodical checks through all security surveillance systems.
• Attend meetings and in-service training as planned.

Required Skills and Qualifications

• Bachelor’s degree/diploma security management and legal studies/criminology.
• A minimum 2 years’ experience in a similar role preferably in the hospitality industry.
• Kenya Police/Military/NYS training.
• Surveillance, safety, first aid and firefighting skills.
• Customer Centric with high level of professionalism.
• Excellent investigative and report writing skills.
• Strong written and verbal communication skills.
• Alertness, agile and physically fit.
• Impeccable integrity levels, keen eye for details, problem-solving skills, and ability to multitask.