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  • Posted: Mar 29, 2023
    Deadline: Apr 5, 2023
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    The Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade trees from her coff...
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    Security Control Room Operator

    Job purpose

    The purpose of this position is to protect human life, the property, and assets of the Club through various security apparatus/surveillance equipment and instruments, control, secure, investigate and report various security matters.

    Duties and Responsibilities:

    • Operate and monitor all systems within the security control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedures.
    • Liaise with the service providers and internal departments to ensure appropriate use of the security systems in place.
    • Maintain/preserve all evidential records and witness statements to the standards acceptable in the rules of evidence.
    • Record all events and actions taken in a clear, sequential, legible, and accurate manner in the occurrence book.
    • Provide an efficient and courteous radio and telephone service while efficiently handling enquiries.
    • Report equipment failure to the security shift in charge to maximize operations of the system.
    • Work closely with the duty manager on security surveillance.
    • Maintain a secure system for providing data in accordance with the laid down procedures.
    • Timely provision of information required and monitor the CCTV system for any investigation, continuity, and admissibility of evidential material.
    • Support the Chief Security Officer by providing/monitoring of the security systems maintenance as per the SLAs.
    • Be aware and alert on matters health and safety in the Club.
    • Conduct regular checks on all Security personnel through CCTV Cameras to ensure they are alert and carrying out their duties efficiently and effectively.
    • Control access to the control room from unauthorized persons.
    • Assist in conducting investigations and prepare accompanying investigation reports for various cases.
    • Surveillance of activities in the Club to ensure no infringement of Club security policies and procedures.
    • Maintain peace and order within the premises while dealing with offenders, trespassers, or difficult persons.
    • Constantly update the Chief Security Officer on all matters of security interest to the Club and the department.
    • Conduct regular and periodical checks through all security surveillance systems.
    • Attend meetings and in-service training as planned.

    Required Skills and Qualifications

    • Bachelor’s degree/diploma security management and legal studies/criminology.
    • A minimum 2 years’ experience in a similar role preferably in the hospitality industry.
    • Kenya Police/Military/NYS training.
    • Surveillance, safety, first aid and firefighting skills.
    • Customer Centric with high level of professionalism.
    • Excellent investigative and report writing skills.
    • Strong written and verbal communication skills.
    • Alertness, agile and physically fit.
    • Impeccable integrity levels, keen eye for details, problem-solving skills, and ability to multitask.

    Method of Application

    Interested and qualified applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5.00 pm on 5th April 2023 with the email subject - Security Control Room Operator. Only shortlisted candidates will be contacted.

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