Security Operations Manager at ATC West Healthcare

Our client, is the most locally-focused security service provider in Kenya that offers unmatched security solutions to meet the specific needs of hundreds of both commercial and individual clients seeks to recruit an Operations Manager.

Job purpose 

He/she will be responsible for managing the organizations security personnel, resources in the different customer sites. They will also utilize appropriate marketing and sales methodologies to develop profitable business in security services in an assigned region or business segment; follows-up regularly with clients to assess satisfaction with services and to identify additional business opportunities; strives to achieve sales goals. 

Duties and Responsibilities

• Coordinate, plan and support all the organizations functions to ensure the highest level of service delivery are maintained.
• Manage and oversee operations administration functions including internal requisitions, leave management, report generation, documentation and support.
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Ensure all security personnel are trained and vetted before hire.
• Handle client queries on outstanding issues to ensure quick resolution in agreement with company policy.
• Maintain records related to client requests, concerns and site incidents.
• Prospects continuously for new clients through a variety of techniques, including telephone solicitation and cold calling.
  • Develops pricing and business development strategies in collaboration with and under the direction of management.
  • Analyzes local market to identify market opportunities and prospective clients.
  • Follows-up on referrals and self-generated leads to identify client influences and any timing issues; monitors prospects’ contract calendars; prepares reports on status of leads and other reports as required.
  • Makes sales presentations to prospective customers.
  • Meets regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals.
  • Initiates and coordinates development of action plans to penetrate new markets.
  • Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives. 

Essential Skills, Knowledge & Experience 

• At least 3-5 years of demonstrated skills in the areas of operations, sales and business development.
• Business degree, Technical diploma, or equivalent experience
• Prior experience of working in a similar operational management role , ideally within the security industry
• Demonstrated energy, drive, determination and persistence, even when confronted with rejection.
• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
• Excellent planning, organization and time management skills.
• Ability to carry out multiple assignments concurrently.
• Strong customer service and results orientation.
• Required ability to handle multiple tasks concurrently.