Security Systems Engineer (L3) / Tech Lead (NTT) at NTT Ltd

Working at NTT

Key Roles and Responsibilities:

• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes:

• Good understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability
• Good project skills which are demonstrated in the execution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure
• Ability to coach, mentor and provide guidance to team members
• Good understanding of project management principles

Academic Qualifications and Certifications:

• Minimum Bachelors Degree in tech related field..IT, Computer Science, Electrical engineering
• CCNA, CCNP Security, Fortinet Certified Profession - Network Security, CCSA R81, CCSE R81
• Project management certification

Required Experience:

• Seasoned work experience in a technical implementation engineering or similar role
• Seasoned experience engaging with clients and conducting presentations
• Seasoned project administration and documentation experience
• Seasoned report writing experience
• Seasoned project management experience

Skills Summary

Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting