Senior Associate, Internal Communications at Rainforest Alliance

Position summary:

As part of the Marketing and Communications team, the Senior Associate, Internal Communications liaises with colleagues across the organization to provide internal communication support and advice, communicate news via a range of internal channels, managers our internal communications platforms, and support the planning and implementation of internal events and activities.

The Senior Associate, Internal Communications supports in the delivery of the full internal communications program, varying from writing and editing internal newsletters, managing internal blogs, coordinating with the leadership team around all-staff emails and webinars, to building relationships with colleagues whilst guiding them in the setup of their own internal communication activities including blogs, webinars, and trainings.

Responsibilities:

Supporting internal campaigns, working on internal events, managing internal communications channels, and identifying opportunities for innovative, engaging communications is part of the core responsibilities. The Internal Communications Sr. Associate ensures that all content is accurate, relevant, timely, and in line with our values, tone of voice, and organizational strategy.

As an experienced writer who enjoys working on digital and offline channels, the Internal Communications Sr. Associate has a sound understanding of communication best practices and techniques together with insight into how internal communications activities need to integrate with corporate communications.

• Contribute to and support implementation of global internal communications strategy;
• Provide guidance to all colleagues globally on the manner in which messages and key themes are internally communicated to ensure consistency, clarity, and impact;
• Develop and implement creative internal communication campaigns and internal events which support key business/strategic objectives and an inclusive and positive culture;
• Engage with regional communications managers for synergy and information sharing in all of our geographies.
• Engage with key internal communications partners, including HR for our core values and organizational culture and coordinate with IT to ensure a smooth digital workplace;
• Manage and maintain Confluence, the Rainforest Alliance’s intranet platform;
• Evaluate the effectiveness of communication processes/tools and deliver ongoing improvement;
• Build relationships with colleagues while guiding them in the setup of their own internal communication activities; and
• Manage department meetings including scheduling, A/V logistics as needed, taking meeting notes and assisting with presentations and webinars as needed;

Qualifications:

• Bachelor in Communications or related field, or combination of education and experience;
• 5+ years of working experience in relevant field; Knowledge of the communications landscape
• Experience in development and delivery of effective communications strategies and plans;
• Knowledge of the communications landscape, and the role of digital communications in internal communications;
• High comfort level with technology and multiple platforms used in the role of digital communications in internal communications, such as Zoom, Sharepoint, Pardot, Google forms, intranets, and others.
• Excellent verbal and written communications skills in English. Other languages are a plus; copy editing ability a plus; video editing ability a plus.
• Strong planning and organizational skills;
• Ability to work under pressure, manage competing priorities, and deadlines;
• Ability to build relationships with staff across an international organization; Understanding of working in an international organization, including cultural awareness; be an advocate for the principles of staff engagement;
• Affinity with sustainability;
• Dependability, diplomacy, and ability to work independently; Self-motivated, ability to juggle responsibilities, enthusiasm for our work;
• Good team player.