Senior Branch Manager at Africa Merchant Assurance Company Limited

Job Summary

The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

• Achieve branch revenue budget and growth targets
• Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
• Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities.
• Communicate management goals and objectives to staff through branch meetings.
• Ensure staff are well supervised, trained and developed to be technically competent to perform their duties.
• Ensure branch profitability.
• Manage direct/individual clients’ sales, corporate and intermediary sales.
• Identify/ develop new business opportunities and intermediaries.
• Ensure recruitment, training, and licensing of intermediaries.
• Market research and intelligence
• Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers, and agents.
• General management and administration of the branch office
• Foster and maintain good corporate image through liaison with all competitors, intermediaries, and the general public.
• Establish and maintain a good relationship and high public relations with intermediaries and clients, including visitations.
• Maintain close liaison with other departments in the Company.
• Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances.

Qualifications and experience

• Bachelor’s degree in Insurance, Marketing, or other business-related discipline
• Diploma in Insurance (ACII or AIIK)
• Member of Cll or IIK
• 7 years’ experience in the insurance industry, 3 of which should be in branch management.
• Knowledge of intermediaries in the branch region and good business relationship with them.