Senior Business Analyst (CRM For Programming) at Save the Children

EXPERIENCE AND SKILLS

Essential

• Ability to understand and manage stakeholder requirements/drivers and project expectations
• Proven business requirements gathering and process/workflow analysis skills
• Excellent communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
• Demonstrable ability to write high quality requirements / user stories
• Strong interpersonal skills, including the ability to negotiate/mediate; to facilitate the resolution of conflicting business requirements
• Advanced analytical and problem solving skills
• Ability to support the creation of compelling business cases with accurate cost and effort estimations
• Excellent understanding of business complexity and project interdependencies
• Intellectual curiosity and the ability to question thought partners across functional areas
• Proven experience in facilitating productive workshops, preferably in multi-cultural contexts
• Ability to effectively prioritise work and agree priorities with the Project Manager
• Experience working with a standardised Business Analysis methodology and associated processes and tools
• Demonstrates a strong work ethic and able to take the initiative and ownership to deliver value to the business
• Cultural awareness and experience of delivering solutions internationally

Desirable

• Non-profit sector knowledge/experience (especially international development projects)
• Second language – French, Spanish or Arabic

Responsibilities

ROLE PURPOSE:

The Business Analyst (BA) works with the business to collect, clarify, and document business requirements (using appropriate tools and models) from which people capacity building, improved processes, and new (technology) platforms are developed.

This particular role will support the CRM for Programmes project in the Digital Programming team, which is responsible for ensuring that we realise the full potential of digital technologies in our programming so that we deliver a greater impact for far more children.

Customer Relationship Management (CRM) platforms are widely used across the organisation to support our work with donors and supporters. We believe that CRM could also help us to transform the way we manage our work with children. With this project we are looking to harness CRM to deliver more responsive, joined up programmes that are tailored to the needs of those we wish to support so that we can deliver a greater impact for far more children.