Senior Client Manager International Organizations at Cigna

Responsibilities

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects, contributing to organisational strategy and organisational learning
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the company’s service proposition to the client’s needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

Profile/Skills

• 5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
• Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
• Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
• Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)

Most important competencies for this role

• Excellent communication skills, written and verbal
• Autonomous, strong organisational skills
• Flexible and stress resistant
• Empathic, honest, sincere and authentic
• Sociable: correct, professional and at ease in contact with different stakeholders
• Team player, sense of responsibility and ownership
• Appreciation and respect for different perspectives and cultures
• Listens attentively and responds non-defensively when given advice, instruction, or feedback
• Maintains an open, friendly, and accepting demeanor when interacting with others
• Takes on work and assignments with enthusiasm and a can-do attitude
• Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner
• Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way 
• Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).