Senior Engineer, Network Operations Support – Spare Parts Management at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Senior Manager, Infrastructure Support the position holder will be responsible for:

• Initiation of timely dimensioning, purchase, repair, replacement, and delivery of the Safaricom network spare parts to the warehouse and pick-up & drop-off depots.
• Proactive identification and re-use of decommissioned and recovered equipment as network spare parts.
• Management & control of the movement of all spare parts within the Safaricom network in coordination with spare parts management Vendor, Supply Chain Management and Logistics teams.
• Maintenance of spare parts inventory stock list as required by various teams across the Safaricom network. 
• Enforcement of Service Level Agreements for the Spare parts Management Contract.
• Warranty administration & tracking of all Safaricom network spare parts.
• Timely reporting of the Safaricom network spare parts management activities.

RESPONSIBILITIES

Spare Parts dimensioning

• Establish a summarized and categorized database of the actual installed base for all Safaricom GSM,3G,4G, 5G, Transmission network and enterprise network installations. 
• Efficient and accurate spare parts dimensioning for all existing Safaricom GSM,3G,4G, 5G, Transmission network. 

 Spare Parts Purchase, Repair and Replacement 

• Initiate requisitions for timely purchase, repair and replacement of Safaricom network spare parts. 
• Ensure timely and accurate processing of purchase orders (POs) for new spare parts, and repair & replacement of used spare parts.
• Proactively ensure purchase and delivery of adequate project spare parts for all new network elements.

Spare Parts contract management and warranty administration.

• Coordinate weekly engagements of the Spare Parts Management Services (SPMS) provider, spare parts Suppliers and Stakeholders; reporting and follow up on actions arising.
• Ensure compliance with SPMS contract Service Level Agreements (SLAs) by all spare parts suppliers/partners.
• Prepare and follow up on all warranty claims with the spare parts original equipment manufacturers (OEMs) & SPMS providers.
• Coordinate quarterly and annual performance evaluation of the network spare parts management services (SPMS) provider.

Accountability for network spare parts availability in the warehouses and regional spare parts depots.

• Weekly and monthly spare parts tracking and reporting. 
• Enforcement of spare parts management contract service level agreements (SLAs).
• Management & control of all spare parts movement within the Safaricom network in coordination with SPMS provider and Supply Chain Management (SCM)/ logistics teams.
• Proactive identification and re-use of decommissioned and recovered equipment as network spare parts.
• Ensure timely delivery and availability of the Safaricom network spare parts to the right warehouses and pick-up & drop-off depots

QUALIFICATIONS

• A minimum of a bachelor’s degree or its equivalent in Electrical & electronics Engineering, Telecommunication engineering, Computer, IT, or related field.
• Should have at least 5 years’ experience working in field Operations, Maintenance, and support of the telecommunication network. 
• Project Management Certification, especially Agile Methodology.