Senior Franchise Development & Compliance Officer at Jibu

Franchise Standards Compliance:

• Regularly review and assess franchisee operations to ensure compliance with established brand standards, policies, and procedures for quality, sales growth, customer experience and operations.
• Conduct on-site inspections and audits to verify adherence to operational, marketing, and quality standards.
• Drive adoption of Jibu technology
• Franchisee Relationship Management:
• Build and maintain strong relationships with franchisees.
• Act as the main point of contact for franchisees, addressing their Communication and Training:
• Develop and implement communication strategies to keep franchisees informed about Jibu policies and updates,
• Coordinate and conduct training sessions for new and existing franchisees.
• Conduct training sessions to educate franchisees on brand standards, operational best practices, and any updates or changes to guidelines.
• Evaluate the success of training programs based on franchisee performance
• Performance Monitoring
• Support franchisees in target setting and business planning to deliver on volume targets for all products
• Track and analyze franchisee performance metrics mainly growth in volumes (all products), new customer acquisition, retention rates, and rell rates.
• Identify areas for improvement and provide guidance to franchisees on enhancing their business operations.
• Feedback Collection:
• Gather feedback from franchisees regarding products, services, and operational processes.
• Compile and analyze feedback to identify areas for enhancement.
• Continuous Improvement of franchise operating manual and network monitoring:
• Work closely with the management team to identify opportunities for enhancing franchise standards and operational efciency.
• Propose and implement improvements to the compliance monitoring process based on industry trends and best practices.
• Issue Resolution:
• Investigate and resolve disputes or issues related to franchisee compliance, working collaboratively with other departments and franchise partners.
• Collaborate with the Country Manager and internal departments to address and resolve legitimate issues raised by franchisees to the franchisor (JibuCo)
• Market Analysis:
• Monitor market trends and competitor activities to provide insights for franchisee success.
• Collaborate with the marketing team to develop strategies that align with market demands.

Experience Requirements

• Proven experience in franchise management, business development, or a related eld.
• Able to concurrently lead, track, and prioritize multiple projects to success
• Leadership experience and able to inspire, motivate and mobilize diverse teams to achieve a common goal
• Highly motivated to Get Things Done in an autonomous and independent matter
• Strong entrepreneurial and business instincts
• People and social skills to maneuver difcult conversations, negotiate with business partners
• Able to represent the Jibu Brand and comfortably communicate decisions from managements to the franchise network
• A self-starter and initiator with an intrinsic motivation to perform
• Prociency with Microsoft Ofce suite including Excel, Word and Powerpoint
• Perfect written and spoken English and knowledge