Senior German Trip Coordinator at Enchanting Travels

• The role of a German Trip Coordinator is to manage and coordinate trips for our international guests while they are traveling with us, with the aim of bringing alive the magic of travel through a well-organized and seamless trip.

What you will be doing

• Working closely with our partners to confirm ground services the moment a booking comes in
• Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
• Collaborating closely between our guests and the partners to coordinate trips and deliver on the experiences promised by our travel consultants
• Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems.
• Understanding the guest's requirements and coordinating with different departments to prep arrangements pre and postvguest travel

Briefing guests about their upcoming experiences in our destinations

• Acting as the single point of contact for guests on their trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by collaborating with partners for freebies or special rates

Why would you want this job?

• This is a really unique customer service opportunity for many reasons - here are a few!
• The people you work with. We are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons.
• Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our people.
• Flexible working hours. After the initial training, you will have considerable flexibility in your working hours.
• Having an impact. You create memories of a lifetime for our guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, we listen to our team's ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company's path.

What do we expect from you

• You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to really commit to supporting our guests and are comfortable with flexible working hours including evenings and weekends if needed
• You are an excellent communicator in the English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
• You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in difficult situations
• You have a naturally warm and cheerful personality and excellent communication skills – you are conscientious and able to put yourself "into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
• You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution oriented. This entails being proactive and able to "think on your feet"
• You are strongly determined and have an intrinsic motivation to be the best you can be. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
• Although this role will be standard operating hours of 40 hours per week, Monday to Friday due to the nature of the guest service we provide, you will be on call to answer any out of hours calls from guests during evenings and weekends to ensure the guest has an unforgettable trip and everything runs smoothly. In return, we offer flexibility with time off in lieu of additional hours worked