Senior Human Resource Manager at Digital Divide Data (DDD Kenya)

Purpose of the role

We are currently seeking a skilled and experienced Senior Human Resource Manager to join our team in Nairobi, Kenya. The successful candidate will be responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, organization culture, performance management, training and development, employee relations and compensation.

Job Description

HR Business Partnership

• Ensure all employees are aligned with DDD’s mission, vision, core values, and code of conduct.
• Oversee HR functions including HR operations, talent acquisition, compensation, benefits, and learning and development. Acts as the key driver supporting talent management in the areas of succession planning; retention; performance management; employee relations; talent development; and other strategic HR programs.
• Support and lead organizational redesign initiatives, including collaborating with management on overall job architecture, defining roles and responsibilities, job leveling and titling, employee communication strategies, and career path progression.
• Identify and lead initiatives to measure and continuously improve employee engagement.
• Collaborate with HR colleagues and stakeholders across geographies to define and evolve global HR practices.
• Serve as a strategic partner to DDD’s Social Impact Program both internally and externally, including supporting talent strategy, employee engagement, learning and development, and representing DDD to donors and investors as needed.
• Ensure policies and practices comply with laws, regulations and guidelines, and mitigate risk.

Talent Acquisition & Retention

• Lead our HR recruitment efforts and manage our recruitment plan.
• Ensure ‘right & ready’ talent: talent acquisition, talent management, performance and career development, succession planning, and leadership pipeline development.
• Create and implement a talent management strategy that maximizes employees’ potential, provides opportunities for development, and fosters a high-performing work environment.
• Lead the commercial business learning and development team, including design, continuous evaluation, and continuous improvement of training materials; new hire curriculum; refresher and remediation training; training mode; and related learning and development strategies to support continuous employee development and business effectiveness.
• Lead the creation and execution of a career path framework and related programs that support employee development and differentiate DDD as an employer of choice.

HR Analytics & Evaluation

• Establish appropriate HR metrics and tracking mechanisms to build accountability, measure results, evaluate trends, and optimize workforce engagement. Develop reports and recommendations for management meetings and decision-making.

Qualifications

• Degree in Human Resources; Human Services; Education; Public Relations; Communications; Psychology; Sociology; Managerial Economics
• Certified Human Resource Management Professionals (CHRP) qualification
• 8 years of experience in an HR management-level role or capacity including at least 3 years of experience directly managing organizational change (e.g., high-growth; restructuring)
• 5 years of experience in an HR management-level role or capacity.
• 5 years of direct people management experience.
• Excellent understanding of employment laws and regulations and human resources practices and procedures.
• Exceptional internal and external stakeholder management skills.
• Experience supporting an outsourcing or client services organization.
• Demonstrated ability to influence, communicate and build relationships at all levels and to link business objectives with HR strategy.
• Demonstrated sense of urgency and ability to prioritize effectively.
• Strong business acumen and strategic thinking.
• Demonstrated leadership, problem solving, facilitating, team building, conflict resolution and negotiation skills.
• Requires excellent communication skills, both verbally and in writing.
• Strong data analytics  capability
• Demonstrated knowledge of commercial HRIS systems.