Senior Information Communication Technology Officer at Kenya National Commission on Human Rights (KNCHR)

(REF: KNCHR/ADM/SICT/06/2023​)

Operational Responsibilities:

• Monitor ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
• Undertake the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
• Maintain and update the organizational ICT systems across the Commission to retain current information.
• Monitor the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
• Ensure the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
• Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
• Participate in timely preparation of the ICT department budgets, work plans and reports
• Undertake frequent data back-up for the Commission critical data and facilitate offsite storage of backup media.
• Provide user support on ICT hardware and network infrastructure and carry out preventative maintenance of ICT equipment through regular updates of operating systems.
• Install and configure security applications within the Commission.
• Setup and configure virtual private networks for out of office connectivity.
• Developing system specification; writing and testing computer programmes according to instructions and specifications.

Skills, Experience and Minimum Qualifications

• 3 years of service in a comparable position from a reputable organization
• Bachelor’s degree in any of the following fields: Computer Science, Information Communication Technology, or equivalent qualification from a recognized institution; and
• Professional Certification in Cisco Certified Network Associate (CCNA)
• Good knowledge of Information Technology Infrastructure Library (ITIL)
• Good knowledge of Active Directory Services and management.
• Good knowledge of software development tools and maintenance practices.
• Good knowledge of relational database management
• Excellent organizational and problem solving skills
• Meet the requirements of Chapter Six of the Constitution of Kenya