Senior Information Communication Technology Officer (Portals) at Kenya Accountants and Secretaries National Examinations Board (KASNEB)

Job Specification 

• Reporting to the Assistant Director, Information Communication Technology, the Senior Information Communication Technology (ICT) Officer will be responsible for: Administering and maintaining the Microsoft Dynamics 365 Business Central 
• System (ERP) related portals, SharePoint, CRM system and other internal ICT systems; 
• Providing ongoing maintenance and support for the existing Microsoft Dynamics NAV-integrated portals; 
• Ensuring that the portals operate at optimum levels with high availability and no downtimes; 
• Performing customizations and additional capabilities on existing portals, and developing additional portals as applicable; 
• Developing and customizing existing and new portal modules/APIs and functionality based on user needs; 
• Consuming and integrating the ERP functions and data exposed by the Dynamics NAV / Business Central system, in liaison with the Dynamics NAV/Business Central Developer; 
• Supporting third party integrations at the portal layer such as payment gateways, SMS, e-mail and identity/authentication services among others; 
• Documenting, diagnosing and troubleshooting errors and any other issues on each functional module of the portals; 
• Implementing and maintaining portal security, including secure authentication, session management and protection of user data, and remediating identified vulnerabilities; 
• Ensuring business continuity for the portals through regular updates, patches and backups; 
• Preparing and maintaining technical documentation for portal architecture, configurations and procedures; 
• Ensuring Business continuity by performing regular updates, patches, and backups. 
• Monitoring systems for potential vulnerabilities and respond to security incidents as needed; 
• Preparing and maintaining documentation for ICT processes, source codes, systems configurations, and procedures; 
• Providing end user support and training users on effective and efficient use of ICT facilities. 

Person Specifications 

For appointment to this grade, an officer must have: -  

• Cumulative service period of six (6) years relevant work experience three (3) of which should have been in the grade of Information Communication Technology Officer I or in a comparable position. Such experience to include expertise in development, maintenance and upgrade of Microsoft Dynamics NAV portals. 
• Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognized Institution; 
• Certification related to Microsoft Dynamics NAV / Business Central; Proficiency in the web technologies used to build and integrate the portals — for example ASP.NET / C#, web services and REST APIs, HTML, CSS and JavaScript — and working knowledge of the underlying Microsoft SQL Server database; Certificate in Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent) or relevant certification from an accredited examination body.