Senior IT Specialist at Henry Jackson Foundation Medical Research International (HJFMRI)

• HJFMRI is seeking a Senior IT Specialist to provide support to employees or internal customers in resolving moderately complex or escalated technology issues.Ensures the proper day-to-day operation of internal technology applications and equipment. Installs, diagnoses and repairs computer hardware, software and peripheral equipment; conducts preventative maintenance on hardware and software on a scheduled basis; analyzes and corrects problems with assigned systems and associated components; troubleshoots and repairs computers, monitors, printers and scanners, data projectors, and other related peripheral equipment; provides end user training and support of existing and future applications modules which includes mobile devices assigned to HJFMRI employees.

Responsibilities

• Provide Tier 2 IT support to HJF employees globally.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Manage desktop support tickets ensuring support SLAs are met.
• Administer core Microsoft Active Directory, DHCP, DNS, Print and File shares.
• Support Macs and Windows PCs in an enterprise environment
• Work with technology vendors to facilitate equipment repair or troubleshooting.
• May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Qualifications
Work Environment

• This position will take place primarily in an office setting.

Required Knowledge, Skills And Abilities

• Minimum 5 years of increasingly responsible experience working as a computer support technician supporting multiple sites with a variety of computer equipment, operating systems, and applications software in a multi-vendor environment.
• Experience supporting MacOS and Windows 7, 8.x, 10 in an enterprise environment
• Experience using Google Apps (Google Mail, Google Drive, Google Calendar, etc.)

Education And Experience

• Minimum Bachelor’s degree in information technology or computer Science
• Microsoft Office 365 Administration experience
• CompTIA Security+ preferred