Senior Manager, Cloud Operations at Equity Bank Kenya

Job Purpose:

The Senior Manager, Cloud Operations, in a support capacity, is tasked with overseeing the day-to-day management and running of cloud infrastructure and services. Their primary purpose is to ensure the reliability, availability, and performance of cloud-based systems to meet business needs. 

Key Deliverables:

• Lead the Cloud operations team in monitoring, maintaining, and troubleshooting cloud environments to ensure smooth and uninterrupted service delivery.
• Establish processes for incident response and problem resolution, coordinating with internal teams and cloud service providers to minimize downtime and service disruptions.
• Implement monitoring tools and processes to continuously monitor the performance and health of cloud infrastructure, identifying and addressing performance bottlenecks and optimization opportunities.
• Collaborate with stakeholders to forecast resource requirements and plan capacity expansion or optimization strategies to accommodate growth and changing business demands.
• Manage changes to cloud environments, including configuration changes, updates, and patches, ensuring changes are implemented safely and with minimal impact on operations. 
• Liaise with cloud service providers to escalate support issues, coordinate maintenance activities, and stay informed about product updates and new features.
• Enforce security policies and compliance standards within cloud environments, conducting regular audits and implementing remediation measures as necessary to mitigate risks. 
• Maintain documentation of cloud configurations, procedures, and best practices, and provide training to operations team members to ensure they are equipped to effectively manage cloud infrastructure. 
• Track and report on key performance indicators related to incident response, including mean time to resolution (MTTR) and incident recurrence rates. 
• Generate regular performance monitoring reports, highlighting trends, anomalies, and areas for optimization.
• Provide recommendations for capacity planning based on usage trends, anticipated growth, and resource utilization metrics. 
• Maintain a record of all changes made to cloud environments, documenting the change process and outcomes for audit and compliance purposes. 
• Produce security compliance reports, detailing adherence to regulatory requirements and internal security policies. 
• Develop and maintain a knowledge base of standard operating procedures (SOPs) and troubleshooting guides for common cloud-related issues.
• Design and deliver training programs for operations team members, covering cloud technologies, best practices, and procedural guidelines. 
• Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of cloud operations.

Qualifications

Professional Experience & Certifications:

• 5 Yeasrs + of extensive experience in managing and leading cloud operations teams.
• In-depth knowledge of cloud infrastructure, particularly Azure, AWS, or Google Cloud.
• Proficiency in cloud monitoring tools and incident management systems.
• Strong understanding of disaster recovery planning and execution.
• Expertise in performance tuning, system stability, and capacity planning.
• Excellent troubleshooting and problem-solving abilities.
• Strong leadership, team management, and communication skills.
• Experience with IT service management (ITSM) and best practices.
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Professional Qualifications in Cloud Administrator/Architect certification (e.g., Azure, AWS, or Google Cloud)