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National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and...
Job Ref No. HR/073/2022
Position Scope:
The role holder will be responsible for leading customer engagement and communication programs, developing innovative approaches to research, collaboration, and customer satisfaction measurement that create improved value for the Bank and enhanced experiences for customers.
The role holder shall also lead the development, implementation and evaluation of strategies to address emerging opportunities and risks related to customer experience, as well as oversee performance to ensure effective utilization of physical, financial and human resources to drive service delivery excellence.
Key Responsibilities:
Skills & Experience:
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Wednesday, 21st September 2022. Please note that applications received after the deadline will not be considered.
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