Senior Manager – CVM Operations Lead at Safaricom Kenya

Responsibilities

• Define strategy and marketing technology roadmap within the Consumer Business team
• Accountable for timely and cost-effective core platforms and customer value management platform delivery and enhancements.
• Defining and managing the product backlog, product delivery sprints, managing squad resources and sprint backlog and tasks.
• Prioritization and leadership of squad to deliver backlog scope. Ensuring that squad delivery is aligned with business priorities and business expected outcomes.
• Leadership and adherence to squad ceremonies and agile methodologies of delivery.
• Prepare product reports and lead in sprint retrospectives and sprint reviews of all products and services to assess actual market take-up against anticipated take-up as presented in the Business Case
• Good stakeholder management with all internal functions and establish good working relationships that facilitate delivery of departmental objectives within SLA.
• CVM Campaign management and adherence to the contact policy, weekly development of campaign schedule, seamless campaign execution and tracking
• CVM Supplier management, supplier performance assessment, revenue share management with partner and timely vendor payment
• Campaign execution, reporting and tracking. Evaluation of campaign setup & outcomes, feedback and liaising with all internal CVM representatives across all units.

Qualifications

• Degree in a Computer / IT / Engineering / Business IT related field or project management discipline.
• 10 years hands on experience in product management / Technical delivery / Marketing- tech management in a highly competitive commercial environment, with at least 4 years senior management experience.
• Strong customer focus with proven experience in launching products and delivering against product revenue targets.
• Experience in managing and developing teams.
• Strong awareness of market trends, competitive impacts and market opportunities.
• Achievement oriented
• Innovative and creative.