Senior Manager - Digital Transformation at Living Goods

Your charge?

• Reporting to the Chief Digital Health Officer you will provide ownership for the overall design, implementation and management of org-wide digital systems, tools and platforms required for driving effective internal effectiveness. You will oversee a wide range of systems including but not limited to an internal ERP system, access, and security controls for Microsoft platforms, Office365 and EMS E5 including Intune, Defender (O365, Endpoint, and Identity), Azure Active Directory P2, Azure Information Protection and Governance, OneDrive, Teams, and Share-point. 
• While working closely with the CDHO you will be responsible for design, deployment, and appropriate adoption of internal IT roadmaps and workplans to ensure choice of fit for purpose digital tools that deliver maximum value for the organization.
• As part of the Digital Health Leadership Team, you will develop and implement IT strategic plans aligned with the LG’s goals and objectives which includes identifying and prioritizing technology initiatives to support organizational growth and operational efficiency. Through your expertise you will provide guidance on emerging technologies and industry trends.
• You will be a leader with overall ownership on management of a team of technical project manager/s and System Administration team – you will provide the team with day-to-day management as well as support their long-term career growth plans in-line with the organizational needs. You will set and drive adoption of necessary structures and processes required to ensure the Digital Transformation sub-function delivers its mandate effectively.
• Responsible for organizational wide IT assets security including determining the right technologies, development of all IS governance and security policies, knowledge, and right skillsets to work with all LG technologies so that security delivery is current, procedurally documented, and in compliance with organization standard as well as alignment with ISO 27001 and NIST CSF security controls across all the LG offices.
• As part of the Digital Health Leadership Team, you will be responsible for driving cross-functional workplans including building alignment with key internal and external stakeholders during the lifecycle of digital transformation projects like organizational wide Cyber security, IS risk management framework and security awareness programs. You will also work closely with compliance and internal audits functions to determine necessary risk management and training programs.

Key duties and Responsibilities:

• Day to day management of the entire digital transformation team that includes – technical project manager, system and security administration team and system engineers.
• Oversee the day-to-day IT operations including infrastructure, networks, services, systems, and applications.
• Design and drive overall structural and processes- set-up and drive progressive improvements of centralized Digital transformation workplan and well thought approaches within the organization.
• Coaching and mentorship to the Digital transformation including supporting the team to define their technical growth and offering recommendations on soft skills growth.
• Management, guidance and oversight of all administration and security configurations by the System Administrators, tech partners, auditors, and any other relevant stakeholders.
• Implement and maintain IT policies, procedures, and standards to ensure compliance and best practice.
• Identification of required technologies and development of implementation roadmaps including training plans for all LG staffs to ensure that overall org-wide IT security mitigates all cyber risks and sufficiently protects critical organizational IT information.
• Establish and maintain strong relationships with external vendors, ensuring effective service delivery and value for money.
• Collaborate with cross-functional teams and business stakeholders to understand their technology needs and provide appropriate solutions.
• Manage IT budgeting, forecasting, and procurement processes, optimizing resource allocation and cost-effectiveness.
• Ensuring timely and sufficient resourcing from System Administration to drive all necessary fraud and cyber-attacks investigations.
• Supporting internal finance, compliance, and any other business/program leaders in drafting appropriate key messaging regarding such incidents and investigations
• Ensuring resourcing from Systems and Security teams to drive timely and accurate response on all forensic, internal, and external audits.
• Ownership of drafting and contextualizing management reports including final audit scores, overall IS risk ratings and post audits recommendations.

Requirements

• Bachelors in computer science, Information Technology, or any other Technology related Degree
• 8+ years total post education working experience preferably in a large multi-national organization.
• 4-5 years of hands-on technical experience as an implementation engineer in various technology projects.
• 4 years supervisory / managerial level in a busy and dynamic technology environment with experience of coaching and guiding technical engineering teams.
• Professional certification in various technology platforms and System and Security Administration and governance.
• ERP system and security governance certification are highly desirable - CISSP, CISSM, CISM
• Desirable Security Technical certifications: Cloud services architect, such as Azure, AWS, Google, CCNA, CompTIA certifications, relevant Microsoft Administration and Security certification tracks.