Senior Manager, Lifecycle Growth at GiveDirectly

About This Role

As the Senior Manager, Lifecycle Growth, you’ll define and drive the roadmap for maximizing the cash we raise and deliver to recipients from existing major donors (GiveDirectly’s largest & fastest growing donor segment), building on the 6x fundraising growth we’ve seen since 2019.

In this role, you’ll own a significant amount of white space, identifying and testing new tactics, tools, and software to highlight distinctive GD operations and enable personalization at scale. You will partner closely with GiveDirectly’s senior leadership team and our largest external supporters, including folks like Jack Dorsey, Sundar Pichai, Mackenzie Scott, Stephen Colbert, and Ariana Grande.

GiveDirectly’s donors are curious, analytical, rigorous, data-driven and creative; a successful candidate for this role would share those traits. You’ll drive cross-functional projects involving finance, product, data, and operations, acting as the ultimate owner of retention and lifecycle growth for major donors. In this capacity, you’ll have the potential to raise hundreds of millions for people living in poverty, and define GiveDirectly’s growth roadmap as we approach $1B raised.

Reports to: Director, Growth

Responsibilities

• Define and execute GiveDirectly’s retention roadmap for high-value donors, driving a distinctive experience embodying GD’s values
• Level-up and automate detailed donor journeys - identifying key milestones, generating event-based reminders or action items, developing tracking to measure ROI, and iterating based on results
• Create differentiated and scalable personalized donor experiences - e.g., how can we ensure every donor receives a bespoke impact report within days of their donation being delivered, or has the opportunity to see GD field ops live (virtually or in person)?
• Deepen and grow relationships with existing communities of supporters – tech/finance workplaces, the crypto community, networks of founders
• Build tech-enabled process for identifying and graduating potential high-value donors who’ve given smaller amounts
• Drive cross-functional clarity on ambitious strategic initiatives, including working with ops and finance to define project scopes with $100Ms+ capacity potential
• Work closely with GiveDirectly’s leadership team to facilitate and grow the relationships they manage
• Through all projects, build scalable, high-quality processes; rigorously analyze what works & doesn’t work; and reprioritize where necessary

We’re Looking For Candidates With

• 4+ years of professional experience in a fast-paced environment
• Advanced proficiency manipulating data and performing calculations in Excel and SQL
• Demonstrated track record of putting structure & applying creativity to ambiguous problems
• Ability to scope, evaluate, and implement new software/platforms
• Phenomenal written & verbal communicator (e.g., decks, docs, analysis, presentations)
• Exceptional alignment with GiveDirectly Values
• Bonus but not required: in-depth knowledge of the crypto world; in-depth knowledge of cash and/or effective altruism; experience working with tech/finance/consulting stakeholders

Why work at GiveDirectly?
Role
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary
• A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums
• Unlimited PTO (that we encourage staff to take!)
• Desk allowance and flexible work location

Read more about our ongoing diversity, e