Senior Manager of Operations at Ilara Health

The Role

As the Senior Manager of Operations, you will play a pivotal role in overseeing various aspects of our operations, including overseeing back office operations, fulfillment (encompassing warehousing, inventory management, last mile deliveries, and first mile operations), technical support, supplier management, and regulatory compliance. We're seeking a dynamic leader with strong people skills, coupled with analytical and strategic acumen. Your ultimate goal will be to ensure seamless operations, providing our customers with the best possible experience.

Responsibilities

• Driving Efficiency in Logistics and Inventory management.
  • Day to day logistics and supply chain management from supplier to customer
  • Responsible for Inventory management
  • Manage stock outs & Inventory cost management
• Coordinate technical support & service operations and find ways to ensure efficient customer support.
• Ensure product and service compliance with local and international laws.
• Manage contracts and manage relationships with customers, vendors, & partners; negotiating favorable payment terms.
• Implement efficient operational processes and standards
• Maintain and improve backend processing SLAs
• Regular reporting to management

Requirements

• Proven experience in an ops role preferably within a startup environment or similar.
• People leadership experience running a country-wide team.
• Familiarity with operational business functions including supply chain.
• Experience with ERP and CRM systems.
• High level competence with Microsoft Excel, Google Sheets, and other basic work technologies.

Who You Are

• Good with numbers and financial planning
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• BA in Business or other relevant field