Senior Manager Product- Fixed Broadband at Safaricom Kenya

Job Description

Reporting to the Tribe Lead/ HOD - Fixed Broadband, the role purpose is. 

• To manage the Fixed activities in the Commercial Division through effective management of the product roadmap and lifecycle, sales processes, demand monitoring, planning and on time and within budget. 
• Responsible for preparation and guided execution of the Fixed strategy in coordination and consultation with relevant functions.
• Lead in building and managing Fixed Broadband roadmap based on business vision and strategy to support sales & customer experience.
• Collaborate with stakeholders to define and clearly communicate Fixed Broadband vision and strategy.
• Define the Vision so that the different squads clearly visualize the expected outcome by the user and manage the platform backlog
• Responsible of the overall leadership for Fixed Broadband Product development, commercialization and rationalization.
• Engage Product Owners, Tribe Leads, and Tech Area to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise to deliver on tribe mission. 
• Partnering with local and global partners to drive integrated propositions for home customers
• Drive the adoption and implementation of Agile best practices and ceremonies within the squad
• Serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance

Responsibilities

Core competencies, knowledge and experience:

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust.
• Balances current and future needs. 
• Thinks and acts like an owner of the business. 
• Acts in line with legal, regulatory, professional and ethical standards.

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit 
• Schedules activity and identifies resource needs, dependencies and synergies   
• Evaluates progress, mitigates risks and addresses issues

Products, Services and Technology Knowledge

• Explains the functionality and benefits of our products and services in simple terms that excite and engage the Customer
• Matches our products and services to our Customers’ needs
• Explains the value of Safaricom solutions compared to our competitors
• Fixes problems to maintain service

Solution Selling

• Wins and retains Customers by identifying their needs or business challenges, and matching them to Safaricom products and services 
• Identifies opportunities to win more business by up-selling and cross-selling 

Negotiation

• Responds positively and professionally to objections, and addresses the Customer’s needs to successfully close the sale 
• Uses a range of techniques and approaches to make agreements that add value for Safaricom and our Customers 
• Understands customers' commercial drivers and leverages them in negotiations 
• Applies commercial acumen to maintain a healthy profit margin

Key accountabilities and decision ownership: 

• Achieve revenue targets through dealer network and retail outlets
• Ascertain customer insight through research to advice on fixed connectivity demand and appropriately plan when required.
• Define and agree the fixed products and service implementation scope with the user functions and translate this into services requirements for the various portfolios.
• Development of the Safaricom Fixed connectivity portfolio in line with the business strategic direction.
• Support negotiations with third parties and partners to in line with the defined roadmap against business requirements.
• Build relationships with partners to increase capability of influencing decision such as product expansion and reach
• Ensure highest level of integrity through reinforcing high ethical and compliance standards in the Fixed Broadband products and services processes.
• Report on the fixed portfolio
• Responsible for pricing of fixed prepositions 

Qualifications

Must have technical / professional qualifications: 

• Degree in a Marketing, IT, Technology or Business-related field.
• Proven 6 years experience in product marketing or product development, preferably in a cross-functional set up.
• Good knowledge of mobile voice, data services or Home products and services
• Highly results and performance oriented
• Excellent communication skills
• Strong presentation skills
• Excellent team player with good Leadership/mentoring/management skills.
• Developing external partnerships and strategic alliances
• Excellent Negotiation/Influencing and Presentation skills