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DDD believes talent has no boundaries--and opportunities shouldn’t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing.
Purpose of the position
We are looking for a senior manager to work in the research department. The SPM will be responsible for planning, executing, and finalizing deliverables related to research and implementation of tasks (productivity, quality, cost,) across the life cycle of DDD’s Research services.
The SPM is a client-facing position with people management and P&L ownership of the assigned projects. This position plays an essential role in managing and overseeing that projects are delivered within the given timelines and ensuring all deliverables adhere to customer requirements.
Job Description
- Manage client expectations and communicate with all stakeholders (Office and Field) throughout the projects.
- Maintain appropriate change control (by managing changes to the project scope, project schedule, and project costs using appropriate verification techniques).
- Own financial and people performance of projects.
- Developing research methodologies and frameworks to be used in research projects within DDD.
- Undertaking research, planning, and implementing new research strategies, programs and protocols within the provided scope.
- Conducting and oversight over research projects.
- Assessing the scope of research projects and ensuring they deliver value at cost.
- Ensuring proper management of Human, Financial and Material resources assigned to the department.
- Managing performance in the Research Department as well as offering training.
- Provide project and people management of assigned research projects.
- Conduct planning and provide recommendations to clients on workload.
- Develop Research project plans, proposals, reports, and any administrative reporting on projects.
- Track project status and work towards meeting the defined deliverable timelines.
- Ensures quality assurance of Research project deliverables.
- Any other duties as may be assigned
Qualifications
- A bachelor’s degree in Social Sciences or any other related field.
- 5+ years of Project management experience.
- Experience in setting up and managing field data collection operations of 50-250 people within Kenya and East Africa.
- At least 3 years’ experience in desk, qualitative and quantitative research;
- Agile methodology experience practices particularly sprint planning and assessment are an advantage.
- Demonstrated Leadership and Management Competency including Project Management skills.
- Prior experience leading Research Projects and operations activities.
- Strong analytical, problem-solving, consultation, and organizational skills.
- Great people management skill
- Experience working for BPO is an added advantage
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If interested kindly submit your application on or before 30th March 2021. Only shortlisted applicants will be contacted.
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