Senior Officer, Networking Technologies at SBM Bank

JOB SUMMARY

The primary purpose of the Network Administrator is to design and maintain the Networks and Computer Systems; support business users; install and configure computer systems; support business users; diagnose and solve network technologies faults.

KEY RESPONSIBILITIES 

• To ensure full uptime (24/7) of entire network of the Bank through best practices and the appropriate collaboration with technical, business and third party organizations.
• Install and configure Software and Hardware.
• Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
• Quickly resolve any system failures and troubleshoots issues and outages. 
• Upgrade systems with new releases and models. 
• Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data. 
• Oversee system performance and report generation.
• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management. 
• Develop and execute backup and recovery plan. 
• Maintaining the asset inventory for the DC.
• Manage Network servers and technology tools. 
• Monitor performance and maintain systems according to requirements.
• Participate in the design, setting up, implementation and testing business continuity and disaster recovery installations within the bank. 
• Participate on onboarding and managing of Service level agreements with service providers or vendors 
• Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security, Internal systems, cloud and network infrastructure; Microsoft related technologies: Windows Server, SQL; Virtualization technologies: VMware and Microsoft; Remote access solution support; Remote monitoring and management of system alerts and notifications. 
• Perform network assessments and security audits. 
• Planning and implementation of network security, including building firewalls, configuring IPsec VPN, applying cryptography, developing IT security policies, procedures and standards within the bank. 
• Evaluations of hardware, software and peripherals equipment for LAN/WAN/MAN environment for procurement. 
• Anticipate communication and network problems and implement preventative measures. 
• Analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance. 
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models. 
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices. 
• Monitor the system daily and respond immediately to security or usability concerns. 
• Proof point administration. Storage administration & monitoring. 
• Monitor & report performance of replication services between DC and DR sites. DR maintenance. Manage the configuration and operation of DC and DR servers. 
• Support system upgrades and apply fixes/patches related to infra unit. 
• Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives. 
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully. 
• Ensure that all policies and guidelines are implemented according to audit recommendations/requirements.
• Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank, and in case of any discrepancy report immediately to the Head of IT Applications.
• Prepare and ensure that Risk Control Self-Assessment is conducted periodically for unit.

Key Relationships

Direct Reports to this Position

• None.

Customers of this Position

• All Departments in the Bank.

Education, Knowledge, skills and Experience required for this Role

• University degree in Computer Science / IT related field 
• Certifications required for this role:
  • Advanced Diploma in Telecommunication/electronics engineering.
  • Cisco certified network professional. 
• A minimum of 3 years of proven experience as a Network Administrator or similar role.
• Knowledge of system security and data backup/recovery. 
• Experience with various operating systems and platforms.
• Resourcefulness and problem-solving aptitude. 
• Excellent communication skills.
• Professional certification (e.g. CCNA) is an added advantage.
• Knowledge of CIS standard is must.
• Fluency in spoken and written English. 
• Good integrity, positive attitude, helpful, high commitment, competence and motivation 
• Proven experience as a System Administrator or similar role.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery 
• Familiarity with various operating systems and platforms.
• Writing skills: Ability to efficiently produce concise, organized reports.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Communication and interpersonal skills.
• Strong troubleshooting skills and change management skills.
• Issue management and problem resolution skills.

Competencies required for this Role

• In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems.
• Awareness and understanding of business requirements of IT.
• Willingness to keep up to date with developments in new technology.
• Commitment to continuing professional development (CPD).

Interpersonal: 

• Goal focused and able to spot business opportunities.
• Builds networks and maintains strong relationships.
• Able to manage and influence others to achieve results.
• Has passion and drive to achieve results under difficult circumstances.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

Management and leadership ability:

• Capacity to influence decisions at various levels.
• Communicates effectively.