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Water.org is a non-profit organization that has transformed thousands of communities in Africa, South Asia, and Central America by providing access to safe water and sanitation over the past twenty-one years. Founded by Matt Damon and Gary White, Water.org works with local partners to deliver innovative solutions for long-term success.
Job Overview
The Senior Partnership Account Manager drives the growth and performance of complex and/or strategic partnership accounts, ensuring consistent delivery against account priorities. This individual serves as technical consultant, business advisor and/or implementer of the partner-facing business plans and related programs. The Senior Partnership Account Manager is a catalyst for the partner’s vision and brings an exceptional customer success mindset to delivering appropriate solutions to assigned partner accounts that leverage Water.org’s unique value.
Department Accountabilities
Job-specific Accountabilities
Account Management
Serves as the primary contact and advisor for assigned partnership accounts, ensuring a high level of customer satisfaction and retention. Ensures integrity of data used to drive decisions and verify outcomes of programs. Owns execution of partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.
Business Development
Maintains and grows relationships with partners’ key decision makers within the assigned portfolio and/or geography to support the business line’s growth strategy and pipeline of potential partners interested in Water.org’s products and services. As applicable, lead the design of partnership and interventions within the assigned portfolio and contribute to new proposals and concept notes for new philanthropic funding.
Business Metrics + Reporting
Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners.
Information + Business Advice
Serves as subject matter expert on strategic account management principles and tactics and/or partnership/program design. May participate in cross-functional workgroups, teams, committees, and interact with individuals or groups representing diverse backgrounds, interests, and points of view.
Complexity + Problem Solving Skills
Management Responsibility
Individual contributor with no subordinates.
This description is not designed to cover or contain a comprehensive listing of scope, stakeholders and linkages for every project, duty or responsibility but is intended to highlight internal or external processes, functions and jobs/roles that are expected to regularly interact with this position to deliver work. Scope may change or be assigned at any time with or without notice.
Key Competencies
Required Qualifications and Experience
Travel Requirement
Being authorized to work in the country posted is a precondition of employment.
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