Senior Quality Assurance Coordinator - Newborn at Jacaranda Health

Job Summary

The purpose of this role is to support the quality team in capacity building of JH programs, specifically in regards to newborn care. This will entail collaboration with internal program teams as well as external partners to develop and deploy a mentorship training package for care of the newborn. 

Reports to: Head of Quality Assurance

Preferred start date: 1st March 2023

Main Responsibilities 

• Collaborate with existing QA team to conduct a needs assessment to identify areas of potential expansion within the current JH mentorship package to include newborn care training 
• Help head of QA collaborate with external partners (ex: NEST360) to develop a well thought out plan for expansion
• Help design/develop modules which would capacitate providers to care for the healthy newborn
• Help design/develop modules which would capacitate providers to care for the sick/small newborn
• Help develop SOPs regarding referral of the sick/small newborn
• Work with existing training team to formulate a training plan and training materials to incorporate care of the newborn into the JH ToT package
• Conduct trainings for both lead mentors and existing IFMs to build capacity in caring for the healthy and sick/small newborn
• Conduct facility visits to help supervise/coach trainings being carried out for care of the newborn  
• Provide reports to the head of quality assurance detailing recommendations for facility/quality improvements post audit. 
• As relevant, provide recommendations to head of quality assurance for improvements to overall EmONC mentorship program, specifically as they relate to care of the newborn 
• Helping to adapt MENTORS to country-specific contexts as JH expands to additional countries, specifically as it relates to newborn care
• Carry out any other responsibilities as may be assigned by the head of quality assurance and the Executive team

Requirements 

• Bachelor degree in nursing or clinical medicine
• Preferred, but not required: Certification in the NEST360 generic instructor course
• 6 or more years of experience in nursing/clinical services and at least 2 years in neonatal nursing OR paediatric nursing with neonatal experience
• At least 1 year experience in maternity ward
• Strong Knowledge of EmONC principles and experience handling emergencies

Technical Competencies

• Experience in Maternal and Newborn Health
• Facilitation skills
• Clinical Mentorship skills
• Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)
• Helpful, although not necessary: training in quality improvement
• Customer service experience and/or training

Behavioral Competencies 

• Proactive
• Team player
• Problem solving skills
• Communication and interpersonal skills
• Conflict Resolution
• Planning & Organizational Skills
• People management skills
• Integrity / Reliability
• Attention to detail
• Able to critically reflect on their own performance and that of others
• Willingness to learn
• Ability to work effectively with team in a culturally diverse environments
• Excellent oral and written communication skills
• Ability to multitask effectively
• Ability to work under minimum supervision
• Ability to withstand demanding targets; does well under manageable pressure