Senior Relationship Officer SME at Old Mutual Kenya

KEY RESPONSIBILITIES

• Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth
• Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction
• Cross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retention
• Business growth initiatives including marketing activities, new business signups, new partnerships etc
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time
• Address all customer queries within stipulated Service Level Agreements (SLAs)
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions
• Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness
• Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections

SKILLS, KNOWLEDGE & COMPETENCIES

• Business management skills
• Credit management skills Supervisory skills
• At least 5 years as a Universal Banker in MSME business
• Lending hands on experience of at least 3 years.

Competencies Required

• Good communication 
• Interpersonal skills
• Team leader/player

QUALIFICATIONS & EXPERIENCE

Education

• Business related degree from a recognized university

Professional Qualifications

• Accounts Qualification Section 4 of CPAs 

Additional Qualifications/Experience (Preferred, Not A Requirement)

• Master’s degree