Intrepid Travel is a small group tour operator company. The company offers 1,057 escorted tours worldwide with an average of 10 travellers per tour. It also owns several boutique hotels. Tours are led by local tour guides, often use public transport and stay at locally owned accommodation.
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Based full-time, onsite in Nairobi, Kenya, you’ll play a key role in turning confirmed quotes into seamless, well-coordinated bookings across accommodation, transport and activities. Working closely with suppliers, agents and internal teams, you’ll manage reservations for Intrepid Travel and other Intrepid Group brands, ensuring accuracy, efficiency and great service at every step.
This is a hands-on role for someone who knows the reservations process inside out, is confident working with booking systems, and enjoys juggling multiple bookings while keeping the detail spot-on. If you take pride in being organised, responsive and reliable - and you enjoy working as part of a close-knit team - this could be a great fit.
Some of the experience you’ll bring with you may include:
Solid experience in travel reservations within a tour operator or DMC environment
Strong regional and destination knowledge, ideally within Kenya or East Africa
Proven experience using reservations and ticketing systems
Confidence booking and confirming accommodation, transport and activities with suppliers
Strong written and spoken communication skills in English and a relevant local language
Good working knowledge of Microsoft Office and internal booking systems
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