Senior User Experience Designer at I&M Bank

REF: SUXD/1/2020

JOB PURPOSE:

The Senior User Experience Designer will strive to have a profound understanding of our customer and their needs to ensure that our products and services create value for them. They will be responsible for translating complex business needs into user-focused solutions and driving end-end product design.

KEY RESPONSIBILITIES

As a member of the team, you will:

• Work as part of a cross-functional Agile product team to define and design delightful user experiences.
• Contribute to early stage discovery through conducting user research, identifying and articulating customer needs and thus developing a deep understanding and definition of users.
• Frame the problem and evaluate current digital experiences to better understand the physical, environmental, emotional and mental state of the user at the moment of the interaction.
• Develop personas and user journeys and ensure all interactions are intuitive and easy for customers to understand and adopt.
• Actively collaborate with business / brand stakeholders throughout the design and development process.
• Assist Product Owners in defining both long and short-term vision and roadmap for digital products to deliver capabilities in a way that supports user needs, goals, and workflows.
• Clearly articulate proposed design decisions with Product Owners.
• Translate business requirements and user needs into tangible interaction designs through detailed user flows and wireframes
• Build prototypes and design tests to validate customer needs, behaviours and mental models.
• Collaborate with other designers within a cross-functional team to problem solve design challenges and ensure a level of design consistency and coherence
• Must be a team player capable of working closely with the Design lead, UI designers and developers across various products.
• Be at the forefront of design thinking advocacy across the organisation.

Knowledge, Experience, Skills

• Design Diploma or any other relevant course/ qualification in design studies
• Minimum of 3 year’s demonstrated experience creating delightful digital experiences
• Demonstrated understanding of design, usability, and research best practices and standards
• Experience with user-centred design that spans some combination of web, mobile, tablet interfaces.
• Skilled in design & wireframing tools (Sketch, Adobe XD), visual communication and interactive prototyping tools (Invision, Axure, Framer).
• Knowledge of agile values, principles and practices
• Awareness of current design research methods
• Must have an interest in digital innovations in the financial sector