Senior Wellness Coordinator, Population Health at Jubilee Insurance

Job Ref. No: JHIL164

Role Purpose

• The Senior Wellness Coordinator, Population Health will be responsible for designing, implementing, and evaluating population health programs and initiatives aimed at improving the health outcomes of our target populations.

Key Responsibilities

Strategy

• Design, monitor and report on the implementation of scheme-wise disease-specific interventions for communicable and non-communicable disease.
• Develop Monitoring population health profiles for all schemes and recommend appropriate control measures.
• Advise on population health initiatives and care delivery innovations to reduce cost and variations.
• Develop guidelines, tools, and indicators for effective disease surveillance at scheme level.
• Analyse, systematize, and disseminate wellness program-specific data to support development of Wellness Departmental reports.
• Support the wellness manager to develop, plan, and implement programs to support quality improvement strategies, disease management programs, population health initiatives, and care coordination through the continuum of care.
• Identify key cost-drivers and develop plans and strategies to inform care navigation.

Operational

• Assess and report on the impact of wellness technical activities and programs, within the context of wellness initiatives and active case management.
• Conduct, in collaboration with other team members, real-time analysis of disease trends based on claims data and advise on appropriate interventions.
• Liaise and collaborate with other relevant primary healthcare and other stakeholders in the public, non-government and private sectors, as well as consumers, in relation to the coordination of care of clients and population health interventions.

Leadership & Culture

• Cultural Development: Foster a culture of empathy, excellence, and ethical conduct within the care navigation section.
• Quality Improvement: Drive continuous improvement initiatives to enhance the effectiveness of care navigation services and improve client outcomes.

Corporate Governance

• Uphold high ethical standards in all interactions with clients, healthcare providers, and colleagues.
• Stay informed about healthcare laws and regulations, including those related to insurance and privacy.
• Ensure that all care navigation activities are compliant with these regulations.
• Maintain accurate and complete records of all client interactions and care plans.
• Be transparent with clients about the services offered, potential limitations, and any fees or charges associated with care navigation services.
• Safeguard the confidentiality of client information and adhere to strict privacy policies.
• Seek proper authorization before disclosing any client information.
• Identify potential risks associated with care navigation activities and work with relevant departments to mitigate those risks.

Key Skills and Competencies

• Performance reporting and management
• Health Benefits Plan Management
• Intelligence and Business Development skills
• Policy Interpretation
• Customer Service
• Data Analysis and Assessment
• Community Engagement

Academic & Professional Qualifications

• Degree holders in Public Health
• Proficient in the use of Microsoft office suite and packages

Relevant Experience

• A minimum of two (2) years relevant working experience. Ideal candidates should possess a strong understanding of Medical Insurance.