Server at Mama Rocks Burgers

Key Responsibilities:

• Serve guests according to the Mama Rocks Steps of Service.
• Greet and assist guests to be seated, given a menu and to order.
• Possess a strong understanding of the menu and products on sale and be able to communicate this to the customer and to skillfully upsell items that will enrich the customer’s experience at Mama Rocks
• Collect, check and serve food orders promptly from the Kitchen pass.
• Serve drinks in a presentable and timely manner.
• Ensure guest orders are delivered within a maximum of 20 minutes and follow up if not.
• Keep a watchful eye on guest areas to offer immediate assistance to guests
• Present the customer with their bill in a timely and accurate manner
• Clear and wipe down tables promptly after each guest leaves.
• Perform service-related duties such as folding napkins, setting up the counter for operations, and menu maintenance
• Monitor music volume and ambiance.
• Assist at the bar counter or anywhere within the restaurant as needed on the instruction of your manager..
• Ensure restaurant cleanliness and orderliness, including floors, windows, mirrors/glass surfaces, tables and what is resting on the tables, chairs, walls, and the counter area.
• Monitor lighting, artwork, and merchandise presentation.
• Report maintenance issues to management promptly.
• Maintain individual sales targets