Service Delivery Technician at Opticom Kenya Limited

Overview And Purpose of Position:

The service delivery technician reports to the Assistant Service Delivery Manager. The service delivery technician will be responsible for installation, service and maintenance of integrated systems. The role also entails carrying out surveys and coming up with solutions which fits the client requirements.

Goals and Objectives:

• Ensuring that the company’s solutions can deliver on the customer’s requirements.
• Working closely with customers to understand and capture requirements.
• Replying to customers following requests for information and proposal requests.
• Presenting proposals to customers alongside members of the sales team.
• Providing ongoing support for customers post implementation.

Responsibilities and Duties:

• Installation of Access Control, CCTV, Intrusion, Baggage Scanners, and Parking systems
• Project Management
• Maintenance and Submission of accurate paperwork and documentation
• Customer communication throughout the job
• Installing conduit, coring, or trenching
• Installing/pulling cable and wire
• Mounting panels, field devices, computers, power supplies
• Programming, set-up, and testing systems
• Inspections, testing and commissioning of projects.
• Communicate all activity to the job Project Manager or Field Supervisor in a timely manner.
• Identify and resolve issues that would have a negative impact on job productivity.
• Respond to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns
• Prepare documentation in a variety of written and electronic formats (e.g. daily paperwork/log, time and materials, key and material records, key inventory, etc.) for the purpose of providing written support in compliance with regulations and/or conveying information.
• Perform additional Security Technician and related functions as assigned by the team lead and deemed within the general skill and ability level of a productive Security Technician in our industry.

Qualifications/ Experience:

• Bachelor’s Degree/Diploma in Electrical and Electronics Engineering or related course.
• Strong business experience with at least 6 months in technical operations, consulting or professional services function.
• Well-developed sales and technical aptitude, with a demonstrable understanding of how to support the sales process. Between the age of 25 to 30 years.

Personal Qualities and Behaviors:

• Strong technical
• Strong system integration experience.
• Strong experience planning the development and delivery of complex software products.
• Good understanding of product architecture and infrastructure components.
• Focus on results.
• Able to work as part of a team and build relationships with others.