Service Engineer - IVD at Mindray

Responsibilities:

• Provide technical support (IVD Lab equipment) to local distributors;
• Service management and improvement (training ,spare parts, trouble shoot) to local distributors;
• Execute headquarters’ service requirement and establish suitable service strategy for the local market;
• Maintain and improve customer satisfaction and improvement, dynamic competition investigation;
• Organize added-value service to local market, improving Mindray service reputation;
• Achieve targets on service sales revenue and contract signing.

Requirements:

• Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) and Quality Control experience are preferred; 
• Strong coaching and leadership skills, able to motivate internal employees and outside partners;
• Good communication skills and strong customer service awareness and teamwork spirit;
• Accept frequently international business trip.