Service Skills Development Manager - MAI at Buhler Group

This is where you'll excel

• Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.
• Identify key areas for improvement and create action plans to address skill gaps.
• Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.
• Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.
• Foster a culture of collaboration and knowledge sharing within the team.
• Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.
• Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals.

These are the skills you'll need

• Bachelor's degree in Business Administration or Engineering.
• Minimum 8-10 years of experience in the relevant field.
• Proven experience in leading skill development programs for field service or technical roles.
• In-depth knowledge of Buhler technologies and equipment.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse training needs and design targeted skill development programs.