SEZ Operations Associate at Tatu City Limited

Description

• The SEZ Operations Associate will provide operational support for immigration, regulatory compliance, client onboarding, and trade facilitation through Tatu City’s One-Stop Shop (OSS). This position is critical to ensuring smooth regulatory processes, timely approvals, positive customer experience, and revenue generation from OSS services.  

Key Responsibilities

• Provide support to potential and existing clients on SEZ administration, onboarding, incentives, and investment opportunities.
• Register clients with relevant regulatory agencies and follow up to ensure SEZ Enterprise licenses and other approvals are issued promptly.
• Process work permits, visas, investor passes, and other immigration documents for expatriates, staff, and clients of Tatu City and affiliated companies.
• Provide accurate visa, travel, and SEZ advisory services to clients and stakeholders.
• Offer SEZ operational compliance support and coordinate with government agencies (Immigration, KRA, KEBS, SEZA, etc.) during inspections and audits.
• Support Investment, Tax, and Customs-related processes, including Gazettement, import/export requirements, and related documentation.
• Implement and maintain proper documentation frameworks for goods entering the zone.
• Track and collect all OSS fees and charges in line with the business plan.
• Maintain a comprehensive and up-to-date SEZ client and operations registry.
• Serve as a key liaison between Tatu City, clients, and regulatory bodies within the OSS.
• Provide day-to-day client coordination and relationship management.
• Support the Sales team with SEZ-related advisory for new clients.
• Participate in SEZ stakeholders’ forums and disseminate relevant updates.
• Contribute to policy reviews, research, and development of SEZ guidance materials.
• Prepare and submit timely reports and feedback on all SEZ matters to internal teams and management.
• Undertake any other duties assigned by the Head of SEZ or Tatu City management.

Requirements

• Bachelor’s degree in law, Business Administration, Public Administration, Economics, International Relations, or any related field.
• Minimum of 3 years of relevant experience in client advisory services, regulatory affairs, government liaison, or investment promotion operations.
• Experience interacting with Kenyan government agencies such as SEZA, Immigration, KRA, KEBS, etc. is highly desirable.
• Demonstrated ability to handle SEZ documentation, licensing, compliance, and client onboarding processes.

Skills and Competencies

• Solid understanding of Kenya’s SEZ, immigration, tax, customs, and regulatory frameworks.
• Strong stakeholder management and coordination skills with clients and government officials.
• Ability to interpret regulations and provide clear, practical guidance to clients.
• Close attention to detail with excellent organizational and multitasking abilities.
• Strong written and verbal communication skills, including report writing and professional correspondence.
• Strong commercial acumen and business development mindset
• Proactive, client-focused, and solution-oriented approach.
• Proficiency in Microsoft Office Suite and record management tools.
• High integrity and ability to handle confidential information.