Fresh Jobs at Tatu City Limited

Responsibilities:

Physical Security & Access Control (End-to-End Ownership)

• Policy Enforcement: Own the daily enforcement of Physical Security Guidelines, ensuring all zones (especially Production areas) are accessed only by authorized personnel.
• Search & Compliance: Direct security guards in performing mandatory bag checks and enforcing the “Prohibited & Controlled Items” list (e.g., personal phone ban in Production zones). Address all breaches with corrective action.
• Key & Access Management: Maintain strict control over physical keys, electronic access cards, and locker assignments – including shift-based handover logs and periodic audits.

Facilities & Vendor Management (Full Stakeholder Liaison)

• Opening/Closing Procedures: Ensure daily opening and closing procedures are followed rigorously to maintain site integrity and client confidence.
• Contractor Management: Act as the primary point of contact and decision-maker for all contractors (cleaning, pest control, maintenance, vending). Ensure they are pre-registered, escorted in restricted zones, and comply with work-order protocols. Manage vendor performance and escalate non-compliance.
• Catering Logistics: Manage food vendors to ensure hygienic delivery, temperature control, and storage of meals across all shifts. Monitor and enforce cleanliness of break-out and kitchen areas. Resolve catering-related grievances directly.
• Clean Desk Policy: Lead periodic inspections to ensure adherence to Media, Document, and Clean Desk standards. Report non-compliance to operations management and implement corrective measures.
• Client & Internal Liaison: Regularly engage with operations staff, cleaning teams, security, transport providers, and client representatives to address facility-related concerns proactively.

Health, Safety & Emergency Response

• Emergency Readiness: Lead and coordinate quarterly fire and emergency drills, ensuring all marshals and first-aiders are trained and headcounts are accurately recorded. Own the emergency response plan.
• Incident Management: Serve as the primary escalation point for all security or facility incidents. Document root causes, implement corrective actions, and provide incident reports to management and the client as needed.
• Community Liaison: Professionally manage and resolve neighbour-related complaints (noise, waste, lighting). Document all interactions and implement preventive measures to avoid recurrence.

Transportation Coordination (End-to-End)

• Route & Schedule Management: Own daily staff transport scheduling for both day and night shifts – ensuring efficient route mapping and timely pick-ups/drop-offs. Adjust routes as needed based on operational feedback.
• Vendor Performance Management: Monitor transport vendor adherence to safety regulations and professional conduct. Review trip logs for monthly cost control. Address driver or vehicle issues directly with vendor management.

Facilities Maintenance (Proactive & Reactive)

• Inspections: Conduct and document periodic inspections of the entire premises, proactively identifying and resolving issues before they impact operations.
• Maintenance Scheduling: Manage reactive and planned preventative maintenance (PPM) for critical installations (UPS, generators, HVAC, access control, CCTV). Ensure minimal operational downtime.

Requirements

• Bachelor’s degree in Business, Facilities Management, Engineering, or related field
• Minimum 5+ years in facilities or security management, with at least 2 years in a BPO, contact center, or PCI-regulated environment.
• Proven experience managing vendors, contractors, and cross-functional stakeholders (operations, client representatives, security, cleaning, transport, catering).
• Experience in a 24/7 shift-based operation is highly preferred.
• Strong familiarity with Kenya’s Data Protection Act (physical controls around client data).
• Working knowledge of Public Health Act (food handling) and Occupational Safety & Health Act, 2007.
• Ability to manage CCTV, biometric access control systems, and facility maintenance oversight. Proficiency in incident reporting tools (e.g., Jira, Smartsheet, or Excel-based logs).

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Key responsibilities include:

• Prepare engineering studies, specifications, designs, drawings, and bills of quantities for power system projects.
• Supervise the construction, installation, testing, commissioning, and maintenance of low, medium, and high voltage power networks and associated equipment.
• Operate and maintain overhead, underground, indoor, and outdoor electrical distribution and transmission infrastructure.
• Design, implement, and manage renewable energy systems, including solar photovoltaic (PV) and energy storage solutions.
• Prepare technical tender documents, evaluate bids, and support procurement activities for power-related projects and services.
• Monitor power system performance and reliability, and implement measures to improve network safety, efficiency, and availability.
• Ensure compliance with applicable electrical standards, regulatory requirements, and health, safety, and environmental policies.
• Manage projects, contractors, and technical teams to ensure timely and cost-effective delivery of assigned works.

Requirements

• Minimum of eight (8) years of hands-on experience in the design, construction, testing, commissioning, operation, and maintenance of power utility infrastructure, including electricity generation, transmission, and distribution systems.
• Bachelor's degree in Electrical Engineering or an equivalent qualification from a recognized institution.
• Registered Professional Engineer or Graduate Engineer with the Engineers Board of Kenya and a member of the Institution of Engineers of Kenya.
• Licensed Electrical Worker by the Energy and Petroleum Regulatory Authority, preferably Class B or higher.
• Licensed Solar PV Technician by the Energy and Petroleum Regulatory Authority, preferably Class T3 will be an added advantage.
• Demonstrated experience in the operation and maintenance of low, medium, and high voltage electrical systems and equipment.
• Proven experience in design, implementation, testing, commissioning, and operation of solar photovoltaic (PV) and other renewable energy systems.
• Experience in the preparation of technical tender documents, bid evaluations, and contract administration for engineering projects.
• Demonstrated experience in managing engineering projects, including planning, budgeting, scheduling, risk management, and stakeholder coordination.
• Proven ability to lead, supervise, mentor, and develop technical teams and contractors in a utility or engineering environment.
• Good understanding of applicable utility regulations, engineering standards, health and safety requirements, and environmental compliance obligations.
• Proficiency in power system studies and analysis, including load flow, short-circuit, protection coordination, and system modelling using software such as ETAP, DIgSILENT PowerFactory, CYME, or equivalent.
• Proficiency in AutoCAD, PVsyst, and other engineering design, modelling, and simulation software.

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Description

• The SEZ Operations Associate will provide operational support for immigration, regulatory compliance, client onboarding, and trade facilitation through Tatu City’s One-Stop Shop (OSS). This position is critical to ensuring smooth regulatory processes, timely approvals, positive customer experience, and revenue generation from OSS services.  

Key Responsibilities

• Provide support to potential and existing clients on SEZ administration, onboarding, incentives, and investment opportunities.
• Register clients with relevant regulatory agencies and follow up to ensure SEZ Enterprise licenses and other approvals are issued promptly.
• Process work permits, visas, investor passes, and other immigration documents for expatriates, staff, and clients of Tatu City and affiliated companies.
• Provide accurate visa, travel, and SEZ advisory services to clients and stakeholders.
• Offer SEZ operational compliance support and coordinate with government agencies (Immigration, KRA, KEBS, SEZA, etc.) during inspections and audits.
• Support Investment, Tax, and Customs-related processes, including Gazettement, import/export requirements, and related documentation.
• Implement and maintain proper documentation frameworks for goods entering the zone.
• Track and collect all OSS fees and charges in line with the business plan.
• Maintain a comprehensive and up-to-date SEZ client and operations registry.
• Serve as a key liaison between Tatu City, clients, and regulatory bodies within the OSS.
• Provide day-to-day client coordination and relationship management.
• Support the Sales team with SEZ-related advisory for new clients.
• Participate in SEZ stakeholders’ forums and disseminate relevant updates.
• Contribute to policy reviews, research, and development of SEZ guidance materials.
• Prepare and submit timely reports and feedback on all SEZ matters to internal teams and management.
• Undertake any other duties assigned by the Head of SEZ or Tatu City management.

Requirements

• Bachelor’s degree in law, Business Administration, Public Administration, Economics, International Relations, or any related field.
• Minimum of 3 years of relevant experience in client advisory services, regulatory affairs, government liaison, or investment promotion operations.
• Experience interacting with Kenyan government agencies such as SEZA, Immigration, KRA, KEBS, etc. is highly desirable.
• Demonstrated ability to handle SEZ documentation, licensing, compliance, and client onboarding processes.

Skills and Competencies

• Solid understanding of Kenya’s SEZ, immigration, tax, customs, and regulatory frameworks.
• Strong stakeholder management and coordination skills with clients and government officials.
• Ability to interpret regulations and provide clear, practical guidance to clients.
• Close attention to detail with excellent organizational and multitasking abilities.
• Strong written and verbal communication skills, including report writing and professional correspondence.
• Strong commercial acumen and business development mindset
• Proactive, client-focused, and solution-oriented approach.
• Proficiency in Microsoft Office Suite and record management tools.
• High integrity and ability to handle confidential information.