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  • Posted: May 21, 2022
    Deadline: Not specified
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  • In 1992, for the first time ever, The Institute of Chartered Shipbrokers (UK) gave the first shipping award to a candidate from the African continent. The "CORY BROTHERS SHIPPING AWARD" went to ESL’s founder and Managing Director, Mr Silvester Kututa. This was the first of a series of international shipping and logistics awards in our gall...
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    Ship Chandling Officer

    Duties and responsibilities:

    Sales & Marketing

    • Market our ships chandelling business to vessel owners, charterers calling the port of Mombasa and Lamu.
    • Implement new sales & marketing plans of our ships chandelling services to port users.
    • Prepare a list of services to be offered and pricing.
    • Acquiring customer leads from KPA 14 days list and sending proposals to the vessel owners on the services we provide.
    • Understand vessel utilities and supplies required at specific calls.

    Pricing, billing, budgeting, implementation and control

    • Achieve set budgets
    • Manage debt collection in creating a balance on payment to suppliers and collection of dues from ships vessel owners.
    • Set annual budgets as per chandling business performance
    • Evaluate and propose list of items to keep in stock, analyze the impact of various cost drivers and examine areas of potential cost reduction
    • Within 24 hours of delivery and boarding of vessel (s), ensure all documents are furnished for payment.

    Supplier management

    • Ensure all suppliers shortlisted are onboarded as per the Procurement Policy.
    • Supervise suppliers during service delivery of loading and unloading of goods on board supply boat and vessels.
    • Conduct biannual supplier evaluations.
    • Ensure an up to date supplier list and review of same on a biannual basis.

    Chandelling operations service delivery

    • Ensure service delivery is done within 24 hours of receipt of supply request.
    • Verify and ensure that goods delivered are as per customer’s specified requirements on-board the vessel against a checklist.
    • Supervise goods/service delivery to ensure quality especially during transfer (from truck to supply boat or truck to vessel or supply boat to vessel).
    • Ensure proper handling of goods at all times.

    Customer service/Stakeholder Management

    • Conduct regular visits to vessel owners/charterers in order to maintain relationships, understand their needs, and anticipate new marketing opportunities.
    • Be informed of new industry developments by attending educational opportunities, conferences, workshops, reading publications, and maintaining personal and professional networks.
    • Conduct customer feedback after every vessel supply is done.

    Reporting

    • Timely submission of reports (monthly, quarterly and annual)

    Others

    • Any other duties that may be assigned.

    Key Competencies and Skills

    Qualifications

    • Minimum Certificate or Diploma in business management or administration.
    • Minimum 2 year progressive ship chandling experience
    • Proficiency in computers is a must.
    • Have a valid driving license
    • Experience in sales and marketing an added advantage.
    • Ability to work in a 24-hour cycle.

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