Ship Chandling Officer at Express Shipping & Logistics (EA) Limited (ESL)

Duties and responsibilities:

Sales & Marketing

• Market our ships chandelling business to vessel owners, charterers calling the port of Mombasa and Lamu.
• Implement new sales & marketing plans of our ships chandelling services to port users.
• Prepare a list of services to be offered and pricing.
• Acquiring customer leads from KPA 14 days list and sending proposals to the vessel owners on the services we provide.
• Understand vessel utilities and supplies required at specific calls.

Pricing, billing, budgeting, implementation and control

• Achieve set budgets
• Manage debt collection in creating a balance on payment to suppliers and collection of dues from ships vessel owners.
• Set annual budgets as per chandling business performance
• Evaluate and propose list of items to keep in stock, analyze the impact of various cost drivers and examine areas of potential cost reduction
• Within 24 hours of delivery and boarding of vessel (s), ensure all documents are furnished for payment.

Supplier management

• Ensure all suppliers shortlisted are onboarded as per the Procurement Policy.
• Supervise suppliers during service delivery of loading and unloading of goods on board supply boat and vessels.
• Conduct biannual supplier evaluations.
• Ensure an up to date supplier list and review of same on a biannual basis.

Chandelling operations service delivery

• Ensure service delivery is done within 24 hours of receipt of supply request.
• Verify and ensure that goods delivered are as per customer’s specified requirements on-board the vessel against a checklist.
• Supervise goods/service delivery to ensure quality especially during transfer (from truck to supply boat or truck to vessel or supply boat to vessel).
• Ensure proper handling of goods at all times.

Customer service/Stakeholder Management

• Conduct regular visits to vessel owners/charterers in order to maintain relationships, understand their needs, and anticipate new marketing opportunities.
• Be informed of new industry developments by attending educational opportunities, conferences, workshops, reading publications, and maintaining personal and professional networks.
• Conduct customer feedback after every vessel supply is done.

Reporting

• Timely submission of reports (monthly, quarterly and annual)

Others

• Any other duties that may be assigned.

Key Competencies and Skills

Qualifications

• Minimum Certificate or Diploma in business management or administration.
• Minimum 2 year progressive ship chandling experience
• Proficiency in computers is a must.
• Have a valid driving license
• Experience in sales and marketing an added advantage.
• Ability to work in a 24-hour cycle.