Shop Attendant / Agronomist (Agrovet) at Reeds Africa Consult

We are seeking motivated and knowledgeable individuals to join our agrovet shop team. The ideal candidates will manage counter sales and provide essential agronomic and basic veterinary support to our walk-in customers. This role requires a blend of sales acumen, strong communication skills, and a solid understanding of agricultural practices and animal health.

Job Description

Key Responsibilities:

Customer Service & Sales:

• Welcome and assist customers in a friendly and professional manner.
• Understand customer needs and recommend appropriate products and solutions.
• Provide accurate information on product features, benefits, and application methods for agricultural inputs (e.g., seeds, fertilizers, pesticides) and basic veterinary supplies.
• Promote and cross-sell products to maximize sales.
• Handle customer inquiries, complaints, and feedback efficiently, escalating complex issues as necessary.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Manage cash, mobile money, and other payment methods securely.
• Assist with inventory management, including restocking shelves and maintaining organized product displays.

Agronomic & Veterinary Support:

• Offer basic agronomic advice on crop selection, soil health, pest and disease management, and best farming practices relevant to the local context.
• Guide customers on the appropriate use of fertilizers, pesticides, and other agrochemicals, emphasizing safety precautions and environmental considerations.
• Provide basic veterinary advice on common livestock ailments, animal nutrition, and hygiene practices.
• Recommend suitable over-the-counter veterinary products, explaining their usage and dosage.
• Recognize when to refer customers to qualified veterinarians for more complex animal health issues.
• Stay updated on the latest agricultural trends, technologies, and best practices through continuous learning.

Operational Compliance:

• Adhere to established sales procedures and protocols.
• Maintain accurate records of sales transactions and customer interactions.
• Ensure a clean, organized, and safe working environment within the shop.
• Comply with all relevant regulations and guidelines related to the sale of agricultural and veterinary products.
• Participate in stock takes and inventory audits as required.

Job Requirements

Qualifications:

• Certificate, Diploma, or Bachelor's degree in Agronomy, Animal Health, or a related field.
• For veterinary-focused candidates, a valid Veterinary Medicine Directorate (VMD) license is required.
• Proven experience in sales within an agricultural or veterinary retail setting.
• Strong knowledge of agricultural inputs and their application.
• Basic understanding of common livestock diseases, animal nutrition, and over-the-counter veterinary products.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical information clearly to a diverse customer base.
• Strong numerical and cash handling skills.
• Proficiency in using a point-of-sale (POS) system and basic computer applications.
• Ability to work independently and collaboratively as part of a team.
• A genuine interest in agriculture and a passion for helping customers succeed.