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  • Posted: Jun 8, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.
    Read more about this company


    Site Officer

    Key Responsibilities

    Execution of work against plan

    The job holder will execute predetermined work processes as defined by:

    • Assign planned work for execution to expected standards to Site Supervisors, DC MHE Operators, and DC Processing teams.
    • Achieve the desired KPIs within the shift activities against Supply and Demand plans and attain Space Utilization plans.
    • Deliver and drive efficiency through utilization of resources & monitor process adherence and measure the performance efficiency within the Distribution Centre.

    Optimal Warehousing

    • Measure process adherence and report on the performance metrices within the shift in the DC.
    • Reconcile the stock position of the assigned shift while ensuring stock uptime while minimizing losses and shrinkage.
    • Automate all applicable processes by presenting a business case for consideration.


    • Develop processing plans and optimize resource allocation within agreed standards.
    • Manage infrastructure and equipment maintenance schedules and activities.
    • Enforce compliance with relevant regulations and by conforming to Twiga’s quality, environmental, food and safety requirements which are instrumental to facilities management.
    • Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance.
    • Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

    Team & Self-management

    • Engage, coach, manage and motive the team.
    • Model Twiga’s culture and way of working and inculcating this within the team.
    • Deliver the performance objectives set for the team. Hold monthly 1-on-1 performance reviews with the individual team members, and with own line manager, and institute corrective action where performance falls below expectation.
    • Proactively manage the teams’ and own learning and development
    • Adhere to the annual leave plan agreed with the line manager.
    • Adhere to people management polices.

    Product and Asset Management

    • Receive, reconcile, and report on the products and assets received within agreed SLAs.
    • Verify and confirm all product and assets are accounted for, verified, recorded, and reported by the team before releasing them at the end of the shift.
    • Hand over, reconcile and report on the product and assets returned to facility at the end of the shift, within agreed SLAs.
    • Promptly escalate issues to the line manager and propose solution(s) for approval and implementation.


    • Maintain custody of all relevant documentation in the format and standard set. Keep record of labor utilized.
    • Utilize organization systems as provide, capture accurate and timely data to enable sound decision making and actions.
    • Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated.

    Minimum Qualifications And Requirements

    • Have a Bachelor’s degree or Diploma in business management, logistics, supply chain management or related field.
    • Have at least 3 years’ experience in a similar role, ideally, you would have an established background in a Fresh Produce / Consumer Goods company in a Warehouse role.
    • Have excellent organization & time management skills.
    • Have exceptional numerical skills and an understanding of inventory management .
    • Be familiar with warehousing Key Performance Indicators (KPIs).
    • Possess leadership experience, ability, and willingness to manage a diverse team of staff.
    • Be willing to work anywhere in the country.

    Method of Application

    Interested and qualified? Go to Twiga Foods on to apply

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